Metrofiber ignoring an urgent call logged

I have logged a call through CellC Fibre on 10 Jul 2024, relating to my network buffering. It has been an ongoing problem every month. A call was logged with Metrofibre to dispatch a technician so that we can identify the were problem is at.

I made a follow up on 12 Jul 2024 and was informed by CellC Fibre that MetroFibre hasn’t assign my ticket to their technician. CellC Fibre has escalated the matter but nothing is happening nor receiving any calls from Metrofibre.

I am working from home this is really impacting my work. I urgently need a technician to come and asset the fibre box.