Metrofiber - Fleecing Customers

I have been a customer for Metrofiber for almost 3 years now. Last year in April I upgraded my package from the basic package/speed to the Unlimited package however, they failed to properly provision that account, as such they could not get it to work for more than 9 month. Between April and May 2022 my service STOPPED working just after the upgrade - I was therefore requested to continue paying my monthly subscription fee (+/- R1,200) which I comp**** until November 2022 when I protested that I could not afford to keep paying since I was paying for another alternate LTE Telkom internet service for R900 per month. Metrofibre promised to credit my account when the issue was resolved, however, 14 months later nothing had happened. Back in March 2023 they got another team involved who shared with me that the issue was that the account was not correctly provisioned, hence there was no service. That's why I did not have internet service for 13 months. In April 2023, after several unsuccessful attempts of visiting their Centurion offices and speaking to both Manager on duty and Finance representative I was promised to get a credit of R10,000. Which I am still waiting on. This past week (May 15th, 2023) however, one Metrofibre representative shared with me that I was only going to get R980 instead, I asked what had changed but I couldn't get a straight answer... after paying more than R1,200 per month for almost 8 to 10 months. This is a slap in the face. Metrofibre continues bad business practices and fleecing their clients because of the huge political muscle and support they enjoy. Additionally they are becoming a huge monopoly taking over all the competition without the necessary infrastructure to provide their customers with an acceptable service.

All I need is the R10,000 credit they promised me back in March/April 2023 which is less than what I incurred during the time I continued making monthly payments without any services, additionally, the LTE backup services (R900 X 13 months) I had to acquire in the absence of their services.

Richard