MetroFiber doesn't care about their long standing customers :(

I'm getting the WORST customer service from MetroFiber whom I've been with for 2 years now. My internet stopped working in the first week of August and I've been trying to get help everyday since then, but seems like I'm the least of their worries because clearly my constant nagging and following up fell on deaf ears. Then they billed me for a full month of internet usage, but I only had internet connectivity for 1 week in the whole of August. So i decided to cancel my subscription and that too was a mission as I got sent from pillar to post.

Eventually I got a response from them and when I asked if they can please release my fiber line so that my new ISP could set up, they started ignoring me again. I explained to them that I work from home and I cannot do it without internet, but that also was not something they cared about.

Right now, I've spent over R1000 on data and purchasing a ****le that I can use because MetroFiber refuses to assist me by cancelling my subscription and releasing my line.

I'm so exhausted from this whole process, I just want them to release my line and even if they keep the August money they deducted even though I only had internet for 1 week, I'm totally fine with that.

I wouldn't recommend MetroFiber to anyone in a million years.