KN
Krishni N
1 reviews | Active since Jul 2022
05 Mar 2024, 07:32
Metrofiber Delayed?
Since my last review on the 23 February, Vox telecom has been going all out to work with metro fiber to solve the issue. Alas, nothing has been rectified to date as Vox and myself are awaiting on metrofiber for further feedback
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Replies (2)
MetroFibre Networx's replyOfficial
05 Mar 2024, 09:05Dear Krishni
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced. We understand the importance of resolving connectivity issues promptly, and we are committed to assisting you.
We have escalated your concern to our Network Operations Center management team for urgent assistance and resolution. They will prioritize your case and work diligently with Vox Telecom to address the underlying issue.
Should you have any further information to provide or wish to follow up on the matter, please respond to your open ticket 190710, via email. Your feedback is invaluable to us as we strive to improve our services and ensure your satisfaction.
Thank you for your patience and understanding as we work to resolve this matter promptly
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced. We understand the importance of resolving connectivity issues promptly, and we are committed to assisting you.
We have escalated your concern to our Network Operations Center management team for urgent assistance and resolution. They will prioritize your case and work diligently with Vox Telecom to address the underlying issue.
Should you have any further information to provide or wish to follow up on the matter, please respond to your open ticket 190710, via email. Your feedback is invaluable to us as we strive to improve our services and ensure your satisfaction.
Thank you for your patience and understanding as we work to resolve this matter promptly
Kind Regards
Marilize
MetroFibre Complaints
Best regards,
MetroFibre Networx's reply05 Mar 2024, 09:05
Official
Dear Krishni
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced. We understand the importance of resolving connectivity issues promptly, and we are committed to assisting you.
We have escalated your concern to our Network Operations Center management team for urgent assistance and resolution. They will prioritize your case and work diligently with Vox Telecom to address the underlying issue.
Should you have any further information to provide or wish to follow up on the matter, please respond to your open ticket 190710, via email. Your feedback is invaluable to us as we strive to improve our services and ensure your satisfaction.
Thank you for your patience and understanding as we work to resolve this matter promptly
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced. We understand the importance of resolving connectivity issues promptly, and we are committed to assisting you.
We have escalated your concern to our Network Operations Center management team for urgent assistance and resolution. They will prioritize your case and work diligently with Vox Telecom to address the underlying issue.
Should you have any further information to provide or wish to follow up on the matter, please respond to your open ticket 190710, via email. Your feedback is invaluable to us as we strive to improve our services and ensure your satisfaction.
Thank you for your patience and understanding as we work to resolve this matter promptly
Kind Regards
Marilize
MetroFibre Complaints
Best regards,
KN
Krishni N's updateReviewer Update
05 Mar 2024, 10:51All I can say is since the floods in June last year there was consistent issues. A metro fiber consultant was here in August walked in and told me to change the cat5 cable and walked out again. No testing was done. In September Vox came in and changed the router hoping that will resolve the situation but it didn't. I've been trying consistently to get clarity and the issue resolved. The upload.doenload speeds are fine it's the ping latencies which are too high which are up to 116mbpd. I have sent through numerous scree hots since 23 February already even spoke to a metro fiber consultant over the phone last Thursday who said they'd get back to me but haven't.
KN
Krishni N's update05 Mar 2024, 10:51
Reviewer Update
All I can say is since the floods in June last year there was consistent issues. A metro fiber consultant was here in August walked in and told me to change the cat5 cable and walked out again. No testing was done. In September Vox came in and changed the router hoping that will resolve the situation but it didn't. I've been trying consistently to get clarity and the issue resolved. The upload.doenload speeds are fine it's the ping latencies which are too high which are up to 116mbpd. I have sent through numerous scree hots since 23 February already even spoke to a metro fiber consultant over the phone last Thursday who said they'd get back to me but haven't.