qL
quentin L
1 reviews | Active since Feb 2019
04 Mar 2025, 16:07
metrofiber billing still not right
so Metrofiber add it again
we were supposed to be getting a credit for 10 days as we were charged for a full month but they only installed our internet on the 13th Jan after alot of calls email and complaints it was under investigation which makes no sense cause anyone with half a brain can work out 13th of the month until end month is a pro rata amount i just got our new account for March and we have not been credited at all they are only after your money and do not provide a good service at all dont waste your time or money with them go find someone else
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
04 Mar 2025, 16:28Dear Quentin
Thank you for taking the time to speak with us.
We acknowledge your concerns regarding the credit and sincerely apologize for the ongoing frustration. We have escalated your query to our management team and requested that it be attended to as a priority.
We will revert shortly with feedback and keep you updated on the progress. Please rest assured that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with us.
We acknowledge your concerns regarding the credit and sincerely apologize for the ongoing frustration. We have escalated your query to our management team and requested that it be attended to as a priority.
We will revert shortly with feedback and keep you updated on the progress. Please rest assured that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Mar 2025, 16:28
Official
Dear Quentin
Thank you for taking the time to speak with us.
We acknowledge your concerns regarding the credit and sincerely apologize for the ongoing frustration. We have escalated your query to our management team and requested that it be attended to as a priority.
We will revert shortly with feedback and keep you updated on the progress. Please rest assured that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with us.
We acknowledge your concerns regarding the credit and sincerely apologize for the ongoing frustration. We have escalated your query to our management team and requested that it be attended to as a priority.
We will revert shortly with feedback and keep you updated on the progress. Please rest assured that we are treating this matter with urgency.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
qL
quentin L's updateReviewer Update
04 Mar 2025, 16:33Hi Siboniso
I'll believe it when I see it as I was told the exact same thing last month that it was going to management and be priority a month later and still nothing being done
I'll believe it when I see it as I was told the exact same thing last month that it was going to management and be priority a month later and still nothing being done
qL
quentin L's update04 Mar 2025, 16:33
Reviewer Update
Hi Siboniso
I'll believe it when I see it as I was told the exact same thing last month that it was going to management and be priority a month later and still nothing being done
I'll believe it when I see it as I was told the exact same thing last month that it was going to management and be priority a month later and still nothing being done
MetroFibre Networx's replyOfficial
04 Mar 2025, 16:51Dear Quentin
We do understand, I will keep you updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We do understand, I will keep you updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Mar 2025, 16:51
Official
Dear Quentin
We do understand, I will keep you updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We do understand, I will keep you updated.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
qL
quentin L's updateReviewer Update
06 Mar 2025, 19:11Hi issue still not resolved and now you have sent new invoice for R 899 so credit yet and yet I get a dumb SMS if you refer a friend you get a R400 credit but yet it takes 2 months and I still don't have my credit how much longer is this going to take
qL
quentin L's update06 Mar 2025, 19:11
Reviewer Update
Hi issue still not resolved and now you have sent new invoice for R 899 so credit yet and yet I get a dumb SMS if you refer a friend you get a R400 credit but yet it takes 2 months and I still don't have my credit how much longer is this going to take
MetroFibre Networx's replyOfficial
06 Mar 2025, 19:39Dear Quentin
The credit request has been approved and has been sent to management for sign off.
We will provide you with more feedback once received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The credit request has been approved and has been sent to management for sign off.
We will provide you with more feedback once received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Mar 2025, 19:39
Official
Dear Quentin
The credit request has been approved and has been sent to management for sign off.
We will provide you with more feedback once received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The credit request has been approved and has been sent to management for sign off.
We will provide you with more feedback once received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations