VN
Veronica N
1 reviews | Active since Aug 2013
20 Apr 2026, 19:06
MetroFiber bad customer service- VPN wont work and i cant work
I been complaining about VPN for days now no response i cant work, Been struggling to get my vpn sorted out for days now. When doing hotspot via my phone through vodacom, it works perfectly. Go back to MetroFibre and it disconnect immediately.
They wont respond
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Replies (1)
MetroFibre Networx's replyOfficial
20 Apr 2026, 19:16Dear Veronica,
Thank you for bringing this to our attention.
We understand how important a stable VPN connection is, especially when it impacts your ability to work. Your feedback has been noted, and the matter has been prioritised for investigation by our technical team to determine what may be causing the disconnections on your line.
We will be in contact with you directly to keep you updated as the investigation progresses. You can expect feedback from us shortly as we work towards getting this resolved for you as quickly as possible.
We appreciate your patience while we attend to this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how important a stable VPN connection is, especially when it impacts your ability to work. Your feedback has been noted, and the matter has been prioritised for investigation by our technical team to determine what may be causing the disconnections on your line.
We will be in contact with you directly to keep you updated as the investigation progresses. You can expect feedback from us shortly as we work towards getting this resolved for you as quickly as possible.
We appreciate your patience while we attend to this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Apr 2026, 19:16
Official
Dear Veronica,
Thank you for bringing this to our attention.
We understand how important a stable VPN connection is, especially when it impacts your ability to work. Your feedback has been noted, and the matter has been prioritised for investigation by our technical team to determine what may be causing the disconnections on your line.
We will be in contact with you directly to keep you updated as the investigation progresses. You can expect feedback from us shortly as we work towards getting this resolved for you as quickly as possible.
We appreciate your patience while we attend to this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how important a stable VPN connection is, especially when it impacts your ability to work. Your feedback has been noted, and the matter has been prioritised for investigation by our technical team to determine what may be causing the disconnections on your line.
We will be in contact with you directly to keep you updated as the investigation progresses. You can expect feedback from us shortly as we work towards getting this resolved for you as quickly as possible.
We appreciate your patience while we attend to this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations