DG
Divan G
1 reviews | Active since Jan 2026
08 Jan 2026, 11:26
Metrofiber: Atrocious Customer service
This is the Poorest service i have ever received.
Easy to make the sale but there is no customer service, no reply on emails and if they decide to do it take 2 - 3 days for a response, no one answers the phone if you call no one answers and you dont get a call back.
My fiber was installed worked for a couple of days and then just stopped working.
No one assisted me here and still as of today no on assistance me on the same.
No one can tell me what is wrong. They cant send someone to take a loot either.
I have cancelled the service after giving up on getting any response just to see that the money is being debited out of my account but the service is still not working and only receive a response today about the cancellation done a week ago.
Again this is not customer service and regret using Metrofiber.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
08 Jan 2026, 11:49Dear Divan,
Thank you for reaching out and for bringing your concerns to our attention. We acknowledge that your experience does not reflect the values and service standards MetroFibre strives to uphold, and we appreciate the opportunity to investigate and address the matter.
Please be advised that we are actively reviewing your case and will be in touch shortly with further updates to assist you.
Thank you for your patience as we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We acknowledge that your experience does not reflect the values and service standards MetroFibre strives to uphold, and we appreciate the opportunity to investigate and address the matter.
Please be advised that we are actively reviewing your case and will be in touch shortly with further updates to assist you.
Thank you for your patience as we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jan 2026, 11:49
Official
Dear Divan,
Thank you for reaching out and for bringing your concerns to our attention. We acknowledge that your experience does not reflect the values and service standards MetroFibre strives to uphold, and we appreciate the opportunity to investigate and address the matter.
Please be advised that we are actively reviewing your case and will be in touch shortly with further updates to assist you.
Thank you for your patience as we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We acknowledge that your experience does not reflect the values and service standards MetroFibre strives to uphold, and we appreciate the opportunity to investigate and address the matter.
Please be advised that we are actively reviewing your case and will be in touch shortly with further updates to assist you.
Thank you for your patience as we work to resolve this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DG
Divan G's updateReviewer Update
08 Jan 2026, 11:59Good day
I have been receiving this copied and past words on every mail as an automation and has been almost a month with no reply and no assistance.
Now i needed to pay for the atrocious service because Metrofiber failed to assist me as a customer and didn't want to assist with cancelling the service either.
I asked for assistance and was not given.
If you want proof of emails just let me know.
This is really not acceptable.
When will i receive an update.
Today, in a month, next year perhaps.
I have been receiving this copied and past words on every mail as an automation and has been almost a month with no reply and no assistance.
Now i needed to pay for the atrocious service because Metrofiber failed to assist me as a customer and didn't want to assist with cancelling the service either.
I asked for assistance and was not given.
If you want proof of emails just let me know.
This is really not acceptable.
When will i receive an update.
Today, in a month, next year perhaps.
DG
Divan G's update08 Jan 2026, 11:59
Reviewer Update
Good day
I have been receiving this copied and past words on every mail as an automation and has been almost a month with no reply and no assistance.
Now i needed to pay for the atrocious service because Metrofiber failed to assist me as a customer and didn't want to assist with cancelling the service either.
I asked for assistance and was not given.
If you want proof of emails just let me know.
This is really not acceptable.
When will i receive an update.
Today, in a month, next year perhaps.
I have been receiving this copied and past words on every mail as an automation and has been almost a month with no reply and no assistance.
Now i needed to pay for the atrocious service because Metrofiber failed to assist me as a customer and didn't want to assist with cancelling the service either.
I asked for assistance and was not given.
If you want proof of emails just let me know.
This is really not acceptable.
When will i receive an update.
Today, in a month, next year perhaps.
MetroFibre Networx's replyOfficial
08 Jan 2026, 12:56Dear Divan,
Thank you for taking my call and for taking the time to discuss your concerns with me. We value the opportunity to engage with you directly and to better understand your experience.Please accept our sincere apologies for not meeting your expectations. We acknowledge your feedback and appreciate you allowing us the opportunity to address the matter.
Thank you for your time and patience.
Kind regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking my call and for taking the time to discuss your concerns with me. We value the opportunity to engage with you directly and to better understand your experience.Please accept our sincere apologies for not meeting your expectations. We acknowledge your feedback and appreciate you allowing us the opportunity to address the matter.
Thank you for your time and patience.
Kind regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jan 2026, 12:56
Official
Dear Divan,
Thank you for taking my call and for taking the time to discuss your concerns with me. We value the opportunity to engage with you directly and to better understand your experience.Please accept our sincere apologies for not meeting your expectations. We acknowledge your feedback and appreciate you allowing us the opportunity to address the matter.
Thank you for your time and patience.
Kind regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking my call and for taking the time to discuss your concerns with me. We value the opportunity to engage with you directly and to better understand your experience.Please accept our sincere apologies for not meeting your expectations. We acknowledge your feedback and appreciate you allowing us the opportunity to address the matter.
Thank you for your time and patience.
Kind regards,
Marilize
MetroFibre Complaints & Escalations
DG
Divan G's updateReviewer Update
08 Jan 2026, 13:07Dear Marilize
I am glad someone at Metrofiber came back to me finally so i could get rid of this poor service for ever.
Thanks.
I am glad someone at Metrofiber came back to me finally so i could get rid of this poor service for ever.
Thanks.
DG
Divan G's update08 Jan 2026, 13:07
Reviewer Update
Dear Marilize
I am glad someone at Metrofiber came back to me finally so i could get rid of this poor service for ever.
Thanks.
I am glad someone at Metrofiber came back to me finally so i could get rid of this poor service for ever.
Thanks.
MetroFibre Networx's replyOfficial
08 Jan 2026, 13:37Dear Divan,
Thank you, the above has been noted
Thank you, the above has been noted
MetroFibre Networx's reply08 Jan 2026, 13:37
Official
Dear Divan,
Thank you, the above has been noted
Thank you, the above has been noted
DG
Divan G's updateReviewer Update
02 Feb 2026, 07:43Metro fiber
Hi Marilize
Once again Metro fiber has no clue how to do their job.
You have phoned me and told me , actually confirmed my contract is cancelled.
Yet i am billed again.
Like really.
Kindly assist with Higher management to contact me as hopefully they know what is going on in their company.
Or do i need to get my lawyer ready
Hi Marilize
Once again Metro fiber has no clue how to do their job.
You have phoned me and told me , actually confirmed my contract is cancelled.
Yet i am billed again.
Like really.
Kindly assist with Higher management to contact me as hopefully they know what is going on in their company.
Or do i need to get my lawyer ready
DG
Divan G's update02 Feb 2026, 07:43
Reviewer Update
Metro fiber
Hi Marilize
Once again Metro fiber has no clue how to do their job.
You have phoned me and told me , actually confirmed my contract is cancelled.
Yet i am billed again.
Like really.
Kindly assist with Higher management to contact me as hopefully they know what is going on in their company.
Or do i need to get my lawyer ready
Hi Marilize
Once again Metro fiber has no clue how to do their job.
You have phoned me and told me , actually confirmed my contract is cancelled.
Yet i am billed again.
Like really.
Kindly assist with Higher management to contact me as hopefully they know what is going on in their company.
Or do i need to get my lawyer ready
DG
Divan G's updateReviewer Update
02 Feb 2026, 10:30Like i said poorest service ever.
So i am going to be billed yet no one can come back with feedback to say why and the service is not working but i need to pay.
Metro fiber is a JOKE.
So i am going to be billed yet no one can come back with feedback to say why and the service is not working but i need to pay.
Metro fiber is a JOKE.
DG
Divan G's update02 Feb 2026, 10:30
Reviewer Update
Like i said poorest service ever.
So i am going to be billed yet no one can come back with feedback to say why and the service is not working but i need to pay.
Metro fiber is a JOKE.
So i am going to be billed yet no one can come back with feedback to say why and the service is not working but i need to pay.
Metro fiber is a JOKE.