MH
Mitch H
1 reviews | Active since Oct 2023
15 Oct 2023, 17:18
Metrofiber
Metrofibre keeps on going down, they have a way to check whether they have planned outrages or have current outages, but this one cannot use because the have a banner for you to accept their coockie policy (you have no choice......) try contact them telephonically and your get no answer,.If you have a choice, sty very very far away from your bunch.
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MetroFibre Networx's replyOfficial
16 Oct 2023, 08:31Dear Mitch
We appreciate your feedback and understand your concerns regarding your MetroFibre service.
Upon investigation, we can confirm that your physical fibre link is currently operational and providing optimal readings, and your ONT (Optical Network Terminal) is online. However, we acknowledge that you are experiencing connectivity issues, and we understand your frustration.
Please be aware that, as your infrastructure provider, we at MetroFibre do not have access to troubleshoot or manage the router provided by your ISP, MWEB. This specific issue may be related to your router's configuration and operation, which falls under the purview of your ISP.
We recommend contacting MWEB directly for further troubleshooting assistance, as they are responsible for the management and support of your router. If, after contacting MWEB, your connectivity difficulties persist, they are free to log a MetroFibre fault ticket on your behalf, and we will collaborate to resolve the issue promptly.
We understand that reliable connectivity is essential, and we are committed to assisting in any way we can to ensure you receive the high-quality service you expect. We apologize for any inconvenience you've experienced and appreciate your patience as we work towards a solution.
Kind Regards
Marilize
We appreciate your feedback and understand your concerns regarding your MetroFibre service.
Upon investigation, we can confirm that your physical fibre link is currently operational and providing optimal readings, and your ONT (Optical Network Terminal) is online. However, we acknowledge that you are experiencing connectivity issues, and we understand your frustration.
Please be aware that, as your infrastructure provider, we at MetroFibre do not have access to troubleshoot or manage the router provided by your ISP, MWEB. This specific issue may be related to your router's configuration and operation, which falls under the purview of your ISP.
We recommend contacting MWEB directly for further troubleshooting assistance, as they are responsible for the management and support of your router. If, after contacting MWEB, your connectivity difficulties persist, they are free to log a MetroFibre fault ticket on your behalf, and we will collaborate to resolve the issue promptly.
We understand that reliable connectivity is essential, and we are committed to assisting in any way we can to ensure you receive the high-quality service you expect. We apologize for any inconvenience you've experienced and appreciate your patience as we work towards a solution.
Kind Regards
Marilize
MetroFibre Networx's reply16 Oct 2023, 08:31
Official
Dear Mitch
We appreciate your feedback and understand your concerns regarding your MetroFibre service.
Upon investigation, we can confirm that your physical fibre link is currently operational and providing optimal readings, and your ONT (Optical Network Terminal) is online. However, we acknowledge that you are experiencing connectivity issues, and we understand your frustration.
Please be aware that, as your infrastructure provider, we at MetroFibre do not have access to troubleshoot or manage the router provided by your ISP, MWEB. This specific issue may be related to your router's configuration and operation, which falls under the purview of your ISP.
We recommend contacting MWEB directly for further troubleshooting assistance, as they are responsible for the management and support of your router. If, after contacting MWEB, your connectivity difficulties persist, they are free to log a MetroFibre fault ticket on your behalf, and we will collaborate to resolve the issue promptly.
We understand that reliable connectivity is essential, and we are committed to assisting in any way we can to ensure you receive the high-quality service you expect. We apologize for any inconvenience you've experienced and appreciate your patience as we work towards a solution.
Kind Regards
Marilize
We appreciate your feedback and understand your concerns regarding your MetroFibre service.
Upon investigation, we can confirm that your physical fibre link is currently operational and providing optimal readings, and your ONT (Optical Network Terminal) is online. However, we acknowledge that you are experiencing connectivity issues, and we understand your frustration.
Please be aware that, as your infrastructure provider, we at MetroFibre do not have access to troubleshoot or manage the router provided by your ISP, MWEB. This specific issue may be related to your router's configuration and operation, which falls under the purview of your ISP.
We recommend contacting MWEB directly for further troubleshooting assistance, as they are responsible for the management and support of your router. If, after contacting MWEB, your connectivity difficulties persist, they are free to log a MetroFibre fault ticket on your behalf, and we will collaborate to resolve the issue promptly.
We understand that reliable connectivity is essential, and we are committed to assisting in any way we can to ensure you receive the high-quality service you expect. We apologize for any inconvenience you've experienced and appreciate your patience as we work towards a solution.
Kind Regards
Marilize