MP
Mark P
1 reviews | Active since May 2016
10 Nov 2023, 06:43
MetroFail
The worst to try and sort payment out, 1st I had to beg to get an invoice then they have trouble debiting my account and when they finally do, 2 weeks later they say I owe them money. Sales people are friendly to get the sale but after that all queries fall on deaf ears. No one cares to assist, useless.
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Replies (1)
MetroFibre Networx's replyOfficial
10 Nov 2023, 09:28Dear Mark
We sincerely apologize for the challenges you have faced regarding payment and the associated issues. Your experience falls short of the level of service we strive to provide, and we deeply regret any inconvenience caused.
Upon receiving your feedback, we have immediately raised this matter with our finance team for urgent investigation and assistance. Our dedicated team will thoroughly review your account, payment history, and any discrepancies to ensure a swift resolution.
We understand the importance of reliable and efficient service, and we are committed to addressing your concerns promptly. Please rest assured that we will keep you informed of the progress, and our team will work diligently to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Kind Regards
Marilize
We sincerely apologize for the challenges you have faced regarding payment and the associated issues. Your experience falls short of the level of service we strive to provide, and we deeply regret any inconvenience caused.
Upon receiving your feedback, we have immediately raised this matter with our finance team for urgent investigation and assistance. Our dedicated team will thoroughly review your account, payment history, and any discrepancies to ensure a swift resolution.
We understand the importance of reliable and efficient service, and we are committed to addressing your concerns promptly. Please rest assured that we will keep you informed of the progress, and our team will work diligently to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Kind Regards
Marilize
MetroFibre Networx's reply10 Nov 2023, 09:28
Official
Dear Mark
We sincerely apologize for the challenges you have faced regarding payment and the associated issues. Your experience falls short of the level of service we strive to provide, and we deeply regret any inconvenience caused.
Upon receiving your feedback, we have immediately raised this matter with our finance team for urgent investigation and assistance. Our dedicated team will thoroughly review your account, payment history, and any discrepancies to ensure a swift resolution.
We understand the importance of reliable and efficient service, and we are committed to addressing your concerns promptly. Please rest assured that we will keep you informed of the progress, and our team will work diligently to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Kind Regards
Marilize
We sincerely apologize for the challenges you have faced regarding payment and the associated issues. Your experience falls short of the level of service we strive to provide, and we deeply regret any inconvenience caused.
Upon receiving your feedback, we have immediately raised this matter with our finance team for urgent investigation and assistance. Our dedicated team will thoroughly review your account, payment history, and any discrepancies to ensure a swift resolution.
We understand the importance of reliable and efficient service, and we are committed to addressing your concerns promptly. Please rest assured that we will keep you informed of the progress, and our team will work diligently to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Kind Regards
Marilize