JG
Janine G
1 reviews | Active since Dec 2021
02 Dec 2021, 16:59
MetroAfrica- unable to provide reliable service.
Ever since MetroAfrica has bought out LinkAfrica, I have had more WiFi outage than service. Most disappointed that a service provider who was super efficient has been taken over by a bigger company that provides very poor service. In this world of Covid I work at home as most people do and have literally spent a fortune on data to enable work as most days no WiFi on the Bluff in Durban, never get a reduction in monthly subscription charge though. Seriously considering moving to satellite, as yes slower speeds but at least it works.
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Replies (3)
MetroFibre Networx's replyOfficial
02 Dec 2021, 17:20Good Day Janine
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
MetroFibre Networx's reply02 Dec 2021, 17:20
Official
Good Day Janine
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
kindly expect our call so we can assist you with your query.
kind regards
Metrofibre
JG
Janine G's updateReviewer Update
02 Dec 2021, 20:24Thanks for prompt resolution
JG
Janine G's update02 Dec 2021, 20:24
Reviewer Update
Thanks for prompt resolution
MetroFibre Networx's replyOfficial
02 Dec 2021, 20:57You are welcome.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
MetroFibre Networx's reply02 Dec 2021, 20:57
Official
You are welcome.
Kind Regards
MetroFibre
Kind Regards
MetroFibre