kB
koen B
1 reviews | Active since Dec 2011
06 Aug 2025, 19:53
Metro Woke up.
Service and Sales have always been great but may the lord help you if you need support. 6 days going from pillar to post with almost no one listing to what the real problem is. A huge shout out to Amber in the support team as she really listened and spoke to supervisors and maintenance team and managed to get the problem resolved in an hour what many others and contractors could not. Again Huge Thank you Amber for listening and getting down to the problem
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Replies (1)
MetroFibre Networx's replyOfficial
06 Aug 2025, 20:16Dear Koen
Thank you for your valuable feedback and for taking the time to share your experience with us.
We sincerely apologise for the frustration caused during your support experience, and we truly appreciate your patience. We're very pleased to hear that Amber was able to step in, listen attentively, and take the necessary steps to get the issue resolved so efficiently.
Your compliment has been noted and will be shared with Amber — it’s always encouraging to see our team members recognised for their dedication and commitment.
Should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your valuable feedback and for taking the time to share your experience with us.
We sincerely apologise for the frustration caused during your support experience, and we truly appreciate your patience. We're very pleased to hear that Amber was able to step in, listen attentively, and take the necessary steps to get the issue resolved so efficiently.
Your compliment has been noted and will be shared with Amber — it’s always encouraging to see our team members recognised for their dedication and commitment.
Should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Aug 2025, 20:16
Official
Dear Koen
Thank you for your valuable feedback and for taking the time to share your experience with us.
We sincerely apologise for the frustration caused during your support experience, and we truly appreciate your patience. We're very pleased to hear that Amber was able to step in, listen attentively, and take the necessary steps to get the issue resolved so efficiently.
Your compliment has been noted and will be shared with Amber — it’s always encouraging to see our team members recognised for their dedication and commitment.
Should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your valuable feedback and for taking the time to share your experience with us.
We sincerely apologise for the frustration caused during your support experience, and we truly appreciate your patience. We're very pleased to hear that Amber was able to step in, listen attentively, and take the necessary steps to get the issue resolved so efficiently.
Your compliment has been noted and will be shared with Amber — it’s always encouraging to see our team members recognised for their dedication and commitment.
Should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations