KB
Khatija B
1 reviews | Active since Mar 2018
12 Jul 2025, 09:36
Metro ****ming their clients
Handed me over to debt collectors, wen I called debt collectors to explain wat happened that I was tole installation was free frm the office n the installer confirmed, wen they billed me was for installation, debt collector said frm their side they cannot do anything I need to call metro fibre so called them n they agn put call tru debt collector n metro said they cnt sort it out. Wen speaking to the debt collectors they said they having endless issues with metro they dnt want to sort out accounts with their clients but rather just direct the call to them. What can I do, metro is useless n conning their customers. If we dnt pay then it affects yr credit rating. I cannot pay for something I didn't agree on.
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MetroFibre Networx's replyOfficial
12 Jul 2025, 10:09Dear Khatija Bassa
Thank you for bringing your concerns to our attention.
We understand the frustration caused by this situation and would like to assure you that your query has been escalated to our Finance Department for investigation and assistance. Our team is currently reviewing the account details and the charges in question.
We will ensure that the matter is attended to urgently and that appropriate feedback is provided. Once we receive an update from the Finance team, we will reach out to you directly with further information.
Thank you for your patience while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We understand the frustration caused by this situation and would like to assure you that your query has been escalated to our Finance Department for investigation and assistance. Our team is currently reviewing the account details and the charges in question.
We will ensure that the matter is attended to urgently and that appropriate feedback is provided. Once we receive an update from the Finance team, we will reach out to you directly with further information.
Thank you for your patience while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Jul 2025, 10:09
Official
Dear Khatija Bassa
Thank you for bringing your concerns to our attention.
We understand the frustration caused by this situation and would like to assure you that your query has been escalated to our Finance Department for investigation and assistance. Our team is currently reviewing the account details and the charges in question.
We will ensure that the matter is attended to urgently and that appropriate feedback is provided. Once we receive an update from the Finance team, we will reach out to you directly with further information.
Thank you for your patience while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We understand the frustration caused by this situation and would like to assure you that your query has been escalated to our Finance Department for investigation and assistance. Our team is currently reviewing the account details and the charges in question.
We will ensure that the matter is attended to urgently and that appropriate feedback is provided. Once we receive an update from the Finance team, we will reach out to you directly with further information.
Thank you for your patience while we work to resolve this issue.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations