wJ
wesley J
1 reviews | Active since Aug 2015
27 Oct 2022, 18:23
Metro fibre's incompetant employees
My fibre was installed yesterday 26/10/22, The installation guys took more than 5 hours and even came back at 530pm to complete the work and still my services were not activated. Only to log a complaint and then another team came out and found that the installation was done incorrectly. Now i must wait a further 24 hours for activation due to incompetant workmanship. This is extremely unprofessional and i do not see why i as a client must suffer due to metro fibre hiring people who cannot do the job correctly.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
27 Oct 2022, 18:29Good day,
We trust you are well.
We would like to start by apologizing for the negative experience you have had with Metrofibre.
Kindly allow us to rectify the negative service received.
Kindly note that the issue is being investigated and we will revert back to you to assist you.
Kind regards
Metrofibre
We trust you are well.
We would like to start by apologizing for the negative experience you have had with Metrofibre.
Kindly allow us to rectify the negative service received.
Kindly note that the issue is being investigated and we will revert back to you to assist you.
Kind regards
Metrofibre
MetroFibre Networx's reply27 Oct 2022, 18:29
Official
Good day,
We trust you are well.
We would like to start by apologizing for the negative experience you have had with Metrofibre.
Kindly allow us to rectify the negative service received.
Kindly note that the issue is being investigated and we will revert back to you to assist you.
Kind regards
Metrofibre
We trust you are well.
We would like to start by apologizing for the negative experience you have had with Metrofibre.
Kindly allow us to rectify the negative service received.
Kindly note that the issue is being investigated and we will revert back to you to assist you.
Kind regards
Metrofibre
wJ
wesley J's updateReviewer Update
27 Oct 2022, 23:085 hours later and still metro fibre has not sorted out my issue. Metro fibre is now yelling me about waiting for next shift. Metro fibre shows no interest in sorting out my problem. And as a new client this is extremely dis-satisfying!!! It is utter *******.
wJ
wesley J's update27 Oct 2022, 23:08
Reviewer Update
5 hours later and still metro fibre has not sorted out my issue. Metro fibre is now yelling me about waiting for next shift. Metro fibre shows no interest in sorting out my problem. And as a new client this is extremely dis-satisfying!!! It is utter *******.
MetroFibre Networx's replyOfficial
28 Oct 2022, 07:48Dear Wesley,
Kindly note that your service has been activated.
Kind regards
MetroFibre
Kindly note that your service has been activated.
Kind regards
MetroFibre
MetroFibre Networx's reply28 Oct 2022, 07:48
Official
Dear Wesley,
Kindly note that your service has been activated.
Kind regards
MetroFibre
Kindly note that your service has been activated.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
28 Oct 2022, 15:45Dear Lindiwe
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply28 Oct 2022, 15:45
Official
Dear Lindiwe
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that the issue will be investigated, and an agent will be in contact to assist you accordingly.
Kind Regards,
MetroFibre