Metro Fibre’s billing system is a mess

What a sham. Metro Fibre’s billing system is a mess, and their treatment of customers, even loyal ones, is downright disgraceful.

Let me be clear: I am still a client of theirs on a separate, active account, but that hasn’t stopped them from harassing me, and even my wife, over a completely bogus charge on a different account that was closed in March 2023.

When I closed that account, Metro Fibre charged me a pro-rata fee, which I paid to close the account. They even sent me a statement for the cancellation. That should have been the end of the story. However, a couple of months later, they suddenly invented a charge for that same closed account, as if it had never been terminated.

Instead of checking their own records or acknowledging the documented closure, they escalated the false charge to Hahn Collections, who then began aggressively harassing both me and my wife, without even taking the time to verify the statements or timeline.

Let me say it again, clearly: the account was closed, paid, and finalized in March 2023, and I have the statement to prove it. This is not just an oversight; this is pure negligence, and the way they are handling it amounts to harassment. I asked them for which month the outstanding amount is for, and their response was, and I quote, "Kindly note that the outstanding amount on your account is for July 2024," Then I asked them, Why on earth would they charge an account that ceased to exist for over a year? They have not responded.

Metro Fibre, your billing practices are unreliable, and your decision to pursue fabricated debts through third-party collectors is unacceptable. You are actively mistreating customers who are still paying you on other accounts.