GS
Gerhard S
1 reviews | Active since Jul 2024
28 Jan 2026, 12:47
METRO FIBRE - YOU ARE THE BEST
4 Days and about 29 LENGTHY calls to Vidacom and still not in a position to get a ticket number to request Metro Fibre (Line Provider) to assist...no joy and lots of very bad vibes in the process.....then today I have decided to contact Metro Fibre Directly...Now 90 minutes later I have a friendly Metro Fibre technician, Dorian Oosthuizen here and my line is up and running... Thanks to Vodacom and Metro Fibre for expressing your diverse levels of integrity
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MetroFibre Networx's replyOfficial
28 Jan 2026, 12:51Dear Gerhard Slabbert
Thank you for taking the time to share your feedback and for the positive review. It’s great to hear that Dorian was able to assist and restore your connection, and that the issue was resolved once it reached the right hands.
Your experience highlights the importance of responsive, hands-on support, and your comments have been shared with the team involved. Feedback like this is greatly valued and motivates our technicians to continue delivering the level of service our customers deserve.
Thank you again for your kind words and for choosing MetroFibre.
Kind regards,
Sibonisile
MetroFibre Team
Sibonisile
MetroFibre Team
MetroFibre Networx's reply28 Jan 2026, 12:51
Official
Dear Gerhard Slabbert
Thank you for taking the time to share your feedback and for the positive review. It’s great to hear that Dorian was able to assist and restore your connection, and that the issue was resolved once it reached the right hands.
Your experience highlights the importance of responsive, hands-on support, and your comments have been shared with the team involved. Feedback like this is greatly valued and motivates our technicians to continue delivering the level of service our customers deserve.
Thank you again for your kind words and for choosing MetroFibre.
Kind regards,
Sibonisile
MetroFibre Team
Sibonisile
MetroFibre Team