MB
Malusi B
1 reviews | Active since May 2023
27 Jun 2023, 12:21
Metro fibre - what a poor showing
I've been offline for hours, call centre keeps on telling me that I must be patient - I've got work to do !!! This is unbelievable
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
27 Jun 2023, 14:07Good day Malusi
We apologise for the inconvenience you are experiencing. Although our turnaround time is 3-4 days to resolve this issue, your ticket 309866 has been prioritised with our Maintenance team. Further updates will be communicated to you via email or you will receive a call from an agent in the maintenance team once the cause of the outage has been established and a solution can be provided.
We apologise for the inconvenience you are experiencing. Although our turnaround time is 3-4 days to resolve this issue, your ticket 309866 has been prioritised with our Maintenance team. Further updates will be communicated to you via email or you will receive a call from an agent in the maintenance team once the cause of the outage has been established and a solution can be provided.
MetroFibre Networx's reply27 Jun 2023, 14:07
Official
Good day Malusi
We apologise for the inconvenience you are experiencing. Although our turnaround time is 3-4 days to resolve this issue, your ticket 309866 has been prioritised with our Maintenance team. Further updates will be communicated to you via email or you will receive a call from an agent in the maintenance team once the cause of the outage has been established and a solution can be provided.
We apologise for the inconvenience you are experiencing. Although our turnaround time is 3-4 days to resolve this issue, your ticket 309866 has been prioritised with our Maintenance team. Further updates will be communicated to you via email or you will receive a call from an agent in the maintenance team once the cause of the outage has been established and a solution can be provided.