AG
Ashish G
1 reviews | Active since Sept 2020
23 Aug 2023, 12:49
Metro fibre waste
Signed up last week for fibre Friday.router was installed this Monday.was advised by technician that internet would be up and running after 2-3 hours.been 3 day's later and still nothing.been getting many different excuses from agent's telephonically and via WhatsApp.one of the worst experience.totally regret signing up with them.customer service is pathetic!!!
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MetroFibre Networx's replyOfficial
23 Aug 2023, 15:58Dear Ashish
We would like to extend our sincerest apologies for the delays you have faced. We understand the importance of a fast and seamless activation process, and we regret any inconvenience this delay may have caused you.
We discovered that the previous tenant of your unit has an active service with their internet service provider, preventing us from provisioning your new fibre service.
Please rest assured that we are actively addressing this issue. Our team has reached out to the relevant ISP to request their cooperation in releasing the line so that we may proceed with the activation of your service.
Kind Regards
Marilize
We would like to extend our sincerest apologies for the delays you have faced. We understand the importance of a fast and seamless activation process, and we regret any inconvenience this delay may have caused you.
We discovered that the previous tenant of your unit has an active service with their internet service provider, preventing us from provisioning your new fibre service.
Please rest assured that we are actively addressing this issue. Our team has reached out to the relevant ISP to request their cooperation in releasing the line so that we may proceed with the activation of your service.
Kind Regards
Marilize
MetroFibre Networx's reply23 Aug 2023, 15:58
Official
Dear Ashish
We would like to extend our sincerest apologies for the delays you have faced. We understand the importance of a fast and seamless activation process, and we regret any inconvenience this delay may have caused you.
We discovered that the previous tenant of your unit has an active service with their internet service provider, preventing us from provisioning your new fibre service.
Please rest assured that we are actively addressing this issue. Our team has reached out to the relevant ISP to request their cooperation in releasing the line so that we may proceed with the activation of your service.
Kind Regards
Marilize
We would like to extend our sincerest apologies for the delays you have faced. We understand the importance of a fast and seamless activation process, and we regret any inconvenience this delay may have caused you.
We discovered that the previous tenant of your unit has an active service with their internet service provider, preventing us from provisioning your new fibre service.
Please rest assured that we are actively addressing this issue. Our team has reached out to the relevant ISP to request their cooperation in releasing the line so that we may proceed with the activation of your service.
Kind Regards
Marilize