GH
Garth H
1 reviews | Active since May 2023
26 Nov 2025, 14:30
Metro Fibre - USELESS CUSTOMER SERVICE
So MF suspend my service & tell me my account is in arrears. No notification sent or any correspondence. they just shut you off. My account is & has always been up to date. The best ever is when you login your cannit acess your invoices or statements. Very progressive. Useless company!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
26 Nov 2025, 14:43Dear Garth De Haan
Thank you for bringing this to our attention. We understand how upsetting it is to have your service interrupted, especially when you have maintained your account and received no prior communication. This is not the experience we aim to deliver.
We would like to review your account urgently to establish what led to the suspension and the difficulty accessing your invoices.
Your feedback is extremely valuable, and we are committed to resolving this matter and ensuring a smoother experience moving forward.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how upsetting it is to have your service interrupted, especially when you have maintained your account and received no prior communication. This is not the experience we aim to deliver.
We would like to review your account urgently to establish what led to the suspension and the difficulty accessing your invoices.
Your feedback is extremely valuable, and we are committed to resolving this matter and ensuring a smoother experience moving forward.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Nov 2025, 14:43
Official
Dear Garth De Haan
Thank you for bringing this to our attention. We understand how upsetting it is to have your service interrupted, especially when you have maintained your account and received no prior communication. This is not the experience we aim to deliver.
We would like to review your account urgently to establish what led to the suspension and the difficulty accessing your invoices.
Your feedback is extremely valuable, and we are committed to resolving this matter and ensuring a smoother experience moving forward.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how upsetting it is to have your service interrupted, especially when you have maintained your account and received no prior communication. This is not the experience we aim to deliver.
We would like to review your account urgently to establish what led to the suspension and the difficulty accessing your invoices.
Your feedback is extremely valuable, and we are committed to resolving this matter and ensuring a smoother experience moving forward.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
GH
Garth H's updateReviewer Update
26 Nov 2025, 14:50Thank you my contact number is ***
GH
Garth H's update26 Nov 2025, 14:50
Reviewer Update
Thank you my contact number is ***
GH
Garth H's updateReviewer Update
26 Nov 2025, 14:52image.png 208.17 KB
GH
Garth H's update26 Nov 2025, 14:52
Reviewer Update
image.png 208.17 KB
MetroFibre Networx's replyOfficial
26 Nov 2025, 14:52Thank you.
MetroFibre Networx's reply26 Nov 2025, 14:52
Official
Thank you.
GH
Garth H's updateReviewer Update
26 Nov 2025, 14:53So now I get a email message you cannot trace my ACCOUNT????????????????????????????
GH
Garth H's update26 Nov 2025, 14:53
Reviewer Update
So now I get a email message you cannot trace my ACCOUNT????????????????????????????
MetroFibre Networx's replyOfficial
26 Nov 2025, 14:59 I have amended your account number and am working on your issue.
MetroFibre Networx's reply26 Nov 2025, 14:59
Official
I have amended your account number and am working on your issue.