METRO FIBRE - UNRELIABLE & NO ACCOUNTABILITY

Further the message below sent on Friday 05th Dec I am still awaitiing feedback from your CEO on why this occurred in the first place. My mother-in-law relies on this connectivity in case of emergencies & I do not accept just an apology. I want to know why?

Good day Thank you for your patience while we worked on your account. Your service has now been fully restored. Please note that your next debit order will only run at the end of the month. We acknowledge the inconvenience caused by the recent suspensions during the past week and appreciate your understanding as we resolved the matter. Our team is reviewing the issue to prevent any further disruptions. Should you need any additional assistance, please feel free to reach out. Kind regards, Sibonisile MetroFibre Complaints & Escalations