AP
Aphane P
1 reviews | Active since Feb 2024
23 Feb 2024, 15:11
Metro fibre unfair treatment
My intern device has been struck by lightning now metro fibre is refusing to repair now they claim that I must pay for repairs, this caused by natural disaster it not damage by negligence or faulty electricity. I believe this unfair as no can control natural disaster, I am a paying client.
metro fibre should have in-house insurance like Dstv. I am disappointed with the service of Metro fibre
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MetroFibre Networx's replyOfficial
23 Feb 2024, 15:44Dear Aphane
We sincerely apologize for the inconvenience you have experienced due to the damage caused by lightning to your internet device. We understand how frustrating this situation can be.
However, please be advised that MetroFibre cannot be held liable for physical damage to the ONT (Optical Network Terminal) device within your residence. While we empathize with your situation, incidents of natural disasters, such as lightning strikes, are beyond our control and are not covered under our service agreement.
We regret any misunderstanding or disappointment this may cause. Unfortunately, unlike DStv, MetroFibre does not provide in-house insurance for such incidents.
We recommend contacting your personal insurance provider to inquire about coverage options for damages caused by natural disasters. Additionally, if you require assistance with repairing or replacing the damaged device, our support team can provide guidance on available options.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you have experienced due to the damage caused by lightning to your internet device. We understand how frustrating this situation can be.
However, please be advised that MetroFibre cannot be held liable for physical damage to the ONT (Optical Network Terminal) device within your residence. While we empathize with your situation, incidents of natural disasters, such as lightning strikes, are beyond our control and are not covered under our service agreement.
We regret any misunderstanding or disappointment this may cause. Unfortunately, unlike DStv, MetroFibre does not provide in-house insurance for such incidents.
We recommend contacting your personal insurance provider to inquire about coverage options for damages caused by natural disasters. Additionally, if you require assistance with repairing or replacing the damaged device, our support team can provide guidance on available options.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply23 Feb 2024, 15:44
Official
Dear Aphane
We sincerely apologize for the inconvenience you have experienced due to the damage caused by lightning to your internet device. We understand how frustrating this situation can be.
However, please be advised that MetroFibre cannot be held liable for physical damage to the ONT (Optical Network Terminal) device within your residence. While we empathize with your situation, incidents of natural disasters, such as lightning strikes, are beyond our control and are not covered under our service agreement.
We regret any misunderstanding or disappointment this may cause. Unfortunately, unlike DStv, MetroFibre does not provide in-house insurance for such incidents.
We recommend contacting your personal insurance provider to inquire about coverage options for damages caused by natural disasters. Additionally, if you require assistance with repairing or replacing the damaged device, our support team can provide guidance on available options.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you have experienced due to the damage caused by lightning to your internet device. We understand how frustrating this situation can be.
However, please be advised that MetroFibre cannot be held liable for physical damage to the ONT (Optical Network Terminal) device within your residence. While we empathize with your situation, incidents of natural disasters, such as lightning strikes, are beyond our control and are not covered under our service agreement.
We regret any misunderstanding or disappointment this may cause. Unfortunately, unlike DStv, MetroFibre does not provide in-house insurance for such incidents.
We recommend contacting your personal insurance provider to inquire about coverage options for damages caused by natural disasters. Additionally, if you require assistance with repairing or replacing the damaged device, our support team can provide guidance on available options.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Kind Regards
Marilize
MetroFibre Complaints