1 reviews | Active since Jun 2022
Metro Fibre the pits
The worst experience ever, I called metrofibre yesterday and the lady was so *********** that she didn't even want to help me eventually she helped and i had a ticket number. Today i get a call from the technician, unfortunately the address is incorrect and the technician can't go fix the router. How did they come to install it in the first place, now I'm sent to pillar to post, I called the lady at Metro fibre she literally **** to my face and said the technician will come through to fix the fibre meanwhile she knows that wont happen until change of address is done with Vodacom, how can a technician be at my complex but unable to fix their router and I have to call around to have it fixed, The lady I spoke to yesterday should have confirmed the address with me. If i had an option to switch fibre option i will.
Your agent should have called Vodacom to confirm my address and when I called Vodacom I was the address is correct from their end… so now how is it that the router was install at the “incorrect address” to begin with?
Your agent should have called Vodacom to confirm my address and when I called Vodacom I was the address is correct from their end… so now how is it that the router was install at the “incorrect address” to begin with?