RS
Roger S
1 reviews | Active since Aug 2021
04 Jan 2025, 20:49
Metro Fibre support leaves much to be desired!
Come on Metro Fibre, I sent an email 31.12.2024, have waited on the line with the call centre 29 minutes then cut off, 34 minutes later I lodged a ticket and it’s now over 48 hours and nothing from a technician. Do you have any technicians in the Natal Midlands?
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MetroFibre Networx's replyOfficial
05 Jan 2025, 23:42Dear Rodger Spencer
Thank you for bringing this to our attention, and we sincerely apologize for the delays you've experienced. We understand the frustration this has caused, especially given your efforts to resolve the matter.
I want to assure you that your case has now been escalated to our technical team for immediate attention. We are actively looking into the situation, and a technician will be assigned to resolve the issue as soon as possible.
Regarding your query about technicians in the Natal Midlands, we do have technicians available in that area, and we will ensure that someone is dispatched to assist you.
We appreciate your patience and understanding and will keep you updated on the progress.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Jan 2025, 23:42
Official
Dear Rodger Spencer
Thank you for bringing this to our attention, and we sincerely apologize for the delays you've experienced. We understand the frustration this has caused, especially given your efforts to resolve the matter.
I want to assure you that your case has now been escalated to our technical team for immediate attention. We are actively looking into the situation, and a technician will be assigned to resolve the issue as soon as possible.
Regarding your query about technicians in the Natal Midlands, we do have technicians available in that area, and we will ensure that someone is dispatched to assist you.
We appreciate your patience and understanding and will keep you updated on the progress.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations