Metro fibre support help line is terrible. Super horrible.

My line was suspended due to outstanding invoice. The amount was paid and POP was sent to email they suggest pop should be sent to. My understanding if it's a holiday there is support or atleast people who are in standby hence there is a help line. I called and was out on hold only to be told there is nothing they can do I will have to wait till the next working day.u asked for support via WhatsApp chat. The chat agent tells me to sent POP in a form of PDF.mind you I have sent pop to email and on WhatsApp as well. Also how can one ask for support in WhatsApp and only get response after 3-4 hours. This is the worst support I ever experienced. I am not happy at all.and I feel ****** that I made payment but I cannot access the services and worst been told there's nothing they can. Do because it's a public holiday.