Metro Fibre - Stay away.

I am used to getting my fair share of useless service over the last couple of years. I have really thought that MetroFibre will be different, but unfortunately they are just as useless when it comes to customer service!

Our Fibre line was installed late September. The technician advised us that our black box that needs to be connected to the white box that was installed will be delivered and installed a week later. After numerous phone calls (from myself - they NEVER phoned me back even after promising that they will give me feedback), the black box FINALLY came last week (being end of November). When the Fibre line was installed the technician also advised us that there is something wrong with the Fibre in our street and that he will advise Metro Fibre IMMEDIATELY (if he did, I don't know - but we are still waiting for this to be fixed). Ivan (the guy that came last week with the black box) also advised us that the fibre line is faulty and that this needs to be rectified before we can get fibre live to our home. I have sent emails with NO response. I ALWAYS praise great service and recommend services to people I know, but I will NEVER recommend Metro Fibre to anyone as I have a sour taste in my mouth and we don't even have the Fibre live yet. I don't even want to think about the problems that we are going to have.

In South Africa, it looks like the norm to get useless service all over. I pray, for once, only once to get good service.