Metro Fibre service should be call MetroFail

I have been using metrofibre for the last 6month. It's unbelievable that only yesterday I had my first outstanding service. Metrofibre has a good offering and good internet, what truly lets them down is the horrid customer services. Ever since I installed my fibre, I was told that the I am using will be changed. They gave an old refused router, fair enough it's working but don't say something and do something else. If you are a person who has limited patience then metro fibre is for you. The customer service is truly a hit and a miss. You need to do more for you customers by training staff that has the required competency levels