DDK
Daleen De Kock-Oelofse
1 reviews | Active since Nov 2021
05 Nov 2021, 14:43
Metro fibre service non existant
Activated my line on 27 October 2021, on 30 October 2021, i started complaining via e-mail that my service is not working, everyday i would phone and e-mail to inform metro fibre that my service is down. On 03 November 2021 they deducred R1440 from my account. It is now 5 November 2021 the line is still down. I was promised a technition would be at my premisis at 14:00, on 05 November 2021, i am still waiting
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
05 Nov 2021, 15:51Good day,
We trust you are well.
We do apologize for the inconvenience caused.
Kindly be advised that we are investigating your request to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologize for the inconvenience caused.
Kindly be advised that we are investigating your request to assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Nov 2021, 15:51
Official
Good day,
We trust you are well.
We do apologize for the inconvenience caused.
Kindly be advised that we are investigating your request to assist accordingly.
Kind Regards
MetroFibre
We trust you are well.
We do apologize for the inconvenience caused.
Kindly be advised that we are investigating your request to assist accordingly.
Kind Regards
MetroFibre
DDK
Daleen De Kock-Oelofse's updateReviewer Update
05 Nov 2021, 15:58To little to late, i want this contract cancelled and my money reimbursed, if this is the service i receive the first week of being a client i do not want Metro Fibre as an isp. I have sent a cancellation email
DDK
Daleen De Kock-Oelofse's update05 Nov 2021, 15:58
Reviewer Update
To little to late, i want this contract cancelled and my money reimbursed, if this is the service i receive the first week of being a client i do not want Metro Fibre as an isp. I have sent a cancellation email
MetroFibre Networx's replyOfficial
05 Nov 2021, 16:06Good day
We sincerely apologize for the inconvenienced caused.
Kind Regards
MetroFibre
We sincerely apologize for the inconvenienced caused.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Nov 2021, 16:06
Official
Good day
We sincerely apologize for the inconvenienced caused.
Kind Regards
MetroFibre
We sincerely apologize for the inconvenienced caused.
Kind Regards
MetroFibre
DDK
Daleen De Kock-Oelofse's updateReviewer Update
05 Nov 2021, 16:16Now the tell me this "Kindly note that all cancellations carry a 30-day notice period." pathetic service
DDK
Daleen De Kock-Oelofse's update05 Nov 2021, 16:16
Reviewer Update
Now the tell me this "Kindly note that all cancellations carry a 30-day notice period." pathetic service
MetroFibre Networx's replyOfficial
05 Nov 2021, 20:55Good day,
We do apologise for all the inconvenience caused due to this.
Kind Regards
MetroFibre
We do apologise for all the inconvenience caused due to this.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Nov 2021, 20:55
Official
Good day,
We do apologise for all the inconvenience caused due to this.
Kind Regards
MetroFibre
We do apologise for all the inconvenience caused due to this.
Kind Regards
MetroFibre