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LM
Lee M

1 reviews | Active since Nov 2017

03 Mar 2023, 09:30

Metro fibre service is the worst

Everything about their service is shocking. Telling me my line is running properly but I have packet loss and don’t get more than 5mb on a 100mb line.

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply03 Mar 2023, 13:35
Official
Good afternoon Lee, 

We would love for you to enjoy our service without the issues you mentioned, and we apologize that this has still not been resolved. 

Please note that the teams have asked to re-attend the issue as a matter of urgency and we will give you a call once we received an answer from the team. 

Kind Regards
Clarisa 
Metrofibre
LM
Lee M's update03 Mar 2023, 16:00
Reviewer Update
Still nothing, this is exactly what I mean. Takes over 30 minutes to get to technical and they still say the same thing over and over but no one is looking into but let me go to sales and that will take 5 minutes. Seriously bad service
MetroFibre Networx
MetroFibre Networx's reply04 Mar 2023, 15:25
Official
Good day, Lee 

Please accept our sincerest apologies for the delay.

Kindly note we have re-escalated your ticket with our Network Operations Team for further investigation. 

Kind Regards
Marilize
MetroFibre
LM
Lee M's update06 Mar 2023, 10:35
Reviewer Update
Ticket 262963 was closed when the line is still not fixed after calling everyday last week. If it’s not resolved by today I am moving over to another provider. I have submitted speedtest.net result IDs which were done via the ONT directly. Your team said the line is up and running at full speed so they closed it without checking from my ONT. Your solution is open another ticket? Why for?
MetroFibre Networx
MetroFibre Networx's reply08 Mar 2023, 12:02
Official
Good afternoon Lee, 

We can confirm that the link is up and tests within correct speed. 

Please refer back to your service provider, MWEB, if the issue persists. 

Kind Regards
Clarisa
Metrofibre