nM
nyasha M
1 reviews | Active since May 2015
17 Oct 2020, 18:35
Metro fibre service
Worst provider ever. Wouldn't recommend for an complexes. 3 times their technical teams teams have come to my house and no resolution has been made. The support promise to call back and no one does. Their booking lady which I assume is a technical coordinator reads your message on whatsapp and does not say anything.
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Replies (2)
MetroFibre Networx's replyOfficial
19 Oct 2020, 11:24Good morning Nyasha,
Thank you for your message. Kindly send us your full names, contact details, residential address, MFN / ISP account number as well as your ticket number and we will escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, MFN / ISP account number as well as your ticket number and we will escalate this to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply19 Oct 2020, 11:24
Official
Good morning Nyasha,
Thank you for your message. Kindly send us your full names, contact details, residential address, MFN / ISP account number as well as your ticket number and we will escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, MFN / ISP account number as well as your ticket number and we will escalate this to the correct department.
Thank you,
The MetroFibre Team
nM
nyasha M's updateReviewer Update
19 Oct 2020, 18:37The funny thing is that your team came today and still my connection hasn't been fixed. This is the fourth time someone has been to my house and nothing get to be resolved. I phoned your support team and they did not even know someone can to my house.What I failed to understand is that why do you guys write a job card so that everyone understands what is going on.
My helper says the guys where at my house for less than 15 minutes. Would you not think if there is an issue that need to be resolved it will be wiser to phone the client and explain to him what the issue is.
My helper says the guys where at my house for less than 15 minutes. Would you not think if there is an issue that need to be resolved it will be wiser to phone the client and explain to him what the issue is.
nM
nyasha M's update19 Oct 2020, 18:37
Reviewer Update
The funny thing is that your team came today and still my connection hasn't been fixed. This is the fourth time someone has been to my house and nothing get to be resolved. I phoned your support team and they did not even know someone can to my house.What I failed to understand is that why do you guys write a job card so that everyone understands what is going on.
My helper says the guys where at my house for less than 15 minutes. Would you not think if there is an issue that need to be resolved it will be wiser to phone the client and explain to him what the issue is.
My helper says the guys where at my house for less than 15 minutes. Would you not think if there is an issue that need to be resolved it will be wiser to phone the client and explain to him what the issue is.