mB
monica B
1 reviews | Active since Aug 2019
19 Aug 2025, 22:30
Metro Fibre Riverside centre is a joke honestly!!!
I am ****ED with the service I am from getting from Metro Fibre. Tell me why I paid for an order on the 6th of August and I still haven’t received installation?? I work from home and I struggle EVERYDAY since then cause I have to buy data whereas I have paid with them. I have to go sit at a restaurant and order just so I can be connected and work. I have spent sooooo much since the 6th of August. And they still haven’t said anything solid or given me a date. I regret not going for RAIN or something else. They’re not taking me serious, I sent emails and WhatsApp messages, I have called and it’s excuses. They kept on telling me about Marilyn is sorting it out. I am tired of this HONESTLY!!!
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
20 Aug 2025, 08:56Dear Monica
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in your installation. We completely understand the impact this has had, especially as you require a stable connection to work from home.
Please note that we have escalated your query with our Installations Department and requested urgent feedback regarding the status of your installation. We will keep a close eye on this matter and provide you with an update as soon as we receive confirmation from the team.
We truly value your patience and understanding while we work to ensure this is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in your installation. We completely understand the impact this has had, especially as you require a stable connection to work from home.
Please note that we have escalated your query with our Installations Department and requested urgent feedback regarding the status of your installation. We will keep a close eye on this matter and provide you with an update as soon as we receive confirmation from the team.
We truly value your patience and understanding while we work to ensure this is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Aug 2025, 08:56
Official
Dear Monica
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in your installation. We completely understand the impact this has had, especially as you require a stable connection to work from home.
Please note that we have escalated your query with our Installations Department and requested urgent feedback regarding the status of your installation. We will keep a close eye on this matter and provide you with an update as soon as we receive confirmation from the team.
We truly value your patience and understanding while we work to ensure this is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience caused by the delay in your installation. We completely understand the impact this has had, especially as you require a stable connection to work from home.
Please note that we have escalated your query with our Installations Department and requested urgent feedback regarding the status of your installation. We will keep a close eye on this matter and provide you with an update as soon as we receive confirmation from the team.
We truly value your patience and understanding while we work to ensure this is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations