KM
Kamogelo M
1 reviews | Active since Sept 2023
11 Jun 2025, 18:52
Metro Fibre Review: Unacceptable 4-Day Outage
I'm extremely disappointed with Metro Fibre's service reliability. My WiFi has been offline for 4 days, and despite reporting the issue to Web Africa (third-party provider), I've received no update or resolution. The lack of communication and prolonged downtime are unacceptable. As a paying customer, I expect better. On the brink of canceling due to this experience. Urgent improvement needed in their outage response and customer support.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
11 Jun 2025, 19:00Good Day
Thank you for bringing this matter to our attention.
We completely understand your frustration regarding the extended service outage and the lack of communication you've experienced. A four-day disruption is far from the level of service we aim to provide, and your feedback highlights areas that require immediate attention and improvement.
Please be assured that this matter is being escalated to the relevant department for urgent resolution. We are also engaging with Web Africa to ensure all parties involved are aligned and that you receive timely feedback.
Your experience is important to us, and we are committed to ensuring that this is addressed with the urgency it deserves.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Jun 2025, 19:00
Official
Good Day
Thank you for bringing this matter to our attention.
We completely understand your frustration regarding the extended service outage and the lack of communication you've experienced. A four-day disruption is far from the level of service we aim to provide, and your feedback highlights areas that require immediate attention and improvement.
Please be assured that this matter is being escalated to the relevant department for urgent resolution. We are also engaging with Web Africa to ensure all parties involved are aligned and that you receive timely feedback.
Your experience is important to us, and we are committed to ensuring that this is addressed with the urgency it deserves.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
KM
Kamogelo M's updateReviewer Update
11 Jun 2025, 19:15Good Day Sibonisile,
Thank you for your prompt and empathetic response. I appreciate your acknowledgment of the issue and the efforts to escalate it for urgent resolution. It's reassuring to know that MetroFibre takes customer feedback seriously and is committed to improvement.
Please keep me updated on the progress, and I look forward to a swift resolution. Your engagement with Web Africa is also appreciated, as timely communication is crucial in situations like this.
Thank you again for your attention to this matter.
Thank you for your prompt and empathetic response. I appreciate your acknowledgment of the issue and the efforts to escalate it for urgent resolution. It's reassuring to know that MetroFibre takes customer feedback seriously and is committed to improvement.
Please keep me updated on the progress, and I look forward to a swift resolution. Your engagement with Web Africa is also appreciated, as timely communication is crucial in situations like this.
Thank you again for your attention to this matter.
KM
Kamogelo M's update11 Jun 2025, 19:15
Reviewer Update
Good Day Sibonisile,
Thank you for your prompt and empathetic response. I appreciate your acknowledgment of the issue and the efforts to escalate it for urgent resolution. It's reassuring to know that MetroFibre takes customer feedback seriously and is committed to improvement.
Please keep me updated on the progress, and I look forward to a swift resolution. Your engagement with Web Africa is also appreciated, as timely communication is crucial in situations like this.
Thank you again for your attention to this matter.
Thank you for your prompt and empathetic response. I appreciate your acknowledgment of the issue and the efforts to escalate it for urgent resolution. It's reassuring to know that MetroFibre takes customer feedback seriously and is committed to improvement.
Please keep me updated on the progress, and I look forward to a swift resolution. Your engagement with Web Africa is also appreciated, as timely communication is crucial in situations like this.
Thank you again for your attention to this matter.
MetroFibre Networx's replyOfficial
11 Jun 2025, 19:24Good day,
Thank you for your kind response and for your understanding.
We would like to confirm that the matter has been escalated to the relevant department and will be attended to as a priority. We fully recognize the importance of resolving this promptly and are actively following up to ensure timely progress.
We will continue to keep you updated and will provide further feedback as soon as we receive any developments.
Your patience and cooperation are greatly appreciated.
MetroFibre Networx's reply11 Jun 2025, 19:24
Official
Good day,
Thank you for your kind response and for your understanding.
We would like to confirm that the matter has been escalated to the relevant department and will be attended to as a priority. We fully recognize the importance of resolving this promptly and are actively following up to ensure timely progress.
We will continue to keep you updated and will provide further feedback as soon as we receive any developments.
Your patience and cooperation are greatly appreciated.
KM
Kamogelo M's updateReviewer Update
12 Jun 2025, 22:29The technician visited and attempted to fix the issue, but the problem persists. Can someone please follow up and ensure a proper resolution? Still experiencing downtime."
KM
Kamogelo M's update12 Jun 2025, 22:29
Reviewer Update
The technician visited and attempted to fix the issue, but the problem persists. Can someone please follow up and ensure a proper resolution? Still experiencing downtime."