Metro Fibre POOR SERVICE.

Around 2 weeks ago a technician from the company came at my house to re-activate my services, that was done successfully but as he was doing the tests he said that the reading he sees are not correct, he then went outside to the hole were our lines are and found that all was good. In front of me he logged a job with his company Metro Fibre to inform them about same. He then said i will get a call so as we can set up an appointment to come a resolve the problem. To date nothing has happened and i am paying Web Africa as my service provider but the infrastructure is Metro Fibre's I will appreciate assistance.