1 reviews | Active since May 2019
Metro Fibre poor service
This is honestly the worst experience of my life. My WiFi/service has been off for more than a week. A whole 7 days. In this day in age, everything is connected via the WiFi and without it, one is unable to do anything. I’ve missed several deadlines and submissions due to the inconvenience of Metro Fibre. I have logged tickets but still do not get assistance. Everytime I’m getting different feedback. I was informed engineers are on site and problem would be fixed within an hour , that was last week. My line is still down. No technician has even attempted to come visit or see what the problem is. What kind of nonsense and service is that?! We pay on a monthly basis and I have never missed a single payment but this is the service we get. I want to be reimbursed for all the days my line has been down and I am still counting. I am totally appalled and regret the day I signed up with you. I expect my line to be up and running ASAP and to be credited for all the days my line has been down. If this is not resolved, matter will be escalated even further
Thank you for taking our call.
As discussed over the phone.
Kindly note that the matter was escalated to management and the maintenance team has been requested to restore your connection.
We will provide you with feedback as soon as possible.
Kind Regards
MetroFibre
Thank you for taking our call.
As discussed over the phone.
Kindly note that the matter was escalated to management and the maintenance team has been requested to restore your connection.
We will provide you with feedback as soon as possible.
Kind Regards
MetroFibre
I just want my line up ASAP and to get the service I am paying for. I’m not asking for a favour here or anything
I just want my line up ASAP and to get the service I am paying for. I’m not asking for a favour here or anything
We do understand that this is totally unacceptable and we apologise for the poor service you have been experiencing.
Kindly note that we are working on improving our services as you are valuable to us as a customer.
As discussed over the phone, please note that we will contact you with feedback on the progress of your ticket.
Kind Regards
MetroFibre
We do understand that this is totally unacceptable and we apologise for the poor service you have been experiencing.
Kindly note that we are working on improving our services as you are valuable to us as a customer.
As discussed over the phone, please note that we will contact you with feedback on the progress of your ticket.
Kind Regards
MetroFibre
We trust you are well.
We apologise that it has taken longer than usual to resolve the issue with your connection.
Kindly note that the technical issue on your line is still being attended by our technicians.
Please note that we will provide feedback on the progress as soon as possible.
Kind Regards
MetroFibre
We trust you are well.
We apologise that it has taken longer than usual to resolve the issue with your connection.
Kindly note that the technical issue on your line is still being attended by our technicians.
Please note that we will provide feedback on the progress as soon as possible.
Kind Regards
MetroFibre