AM
Austine M
1 reviews | Active since Feb 2025
02 Feb 2025, 10:12
Metro Fibre Poor Service
I am on a 200 Mbps contract but my WIFI speeds are as low as 19 Mbps and sometimes 40 Mbps. I have complained many times, and this seems not to be resolved. I have sent emails that have not been answered for 2 months now. Who can I contact in Metro-Go to assist with resolving this?
Did I make a mistake in using this service provider?
Disappointed
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Replies (1)
MetroFibre Networx's replyOfficial
02 Feb 2025, 11:59Good Day Austine
Please accept our sincerest apologies for the delay in assisting with your query. We understand how frustrating this has been, and we appreciate your patience.
Our MetroGo department is urgently looking into your concern and will be in contact with you to provide assistance. We will also monitor the progress and keep you updated until the issue is fully resolved.
We truly value your experience with us and will do our best to ensure this matter is resolved as soon as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincerest apologies for the delay in assisting with your query. We understand how frustrating this has been, and we appreciate your patience.
Our MetroGo department is urgently looking into your concern and will be in contact with you to provide assistance. We will also monitor the progress and keep you updated until the issue is fully resolved.
We truly value your experience with us and will do our best to ensure this matter is resolved as soon as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2025, 11:59
Official
Good Day Austine
Please accept our sincerest apologies for the delay in assisting with your query. We understand how frustrating this has been, and we appreciate your patience.
Our MetroGo department is urgently looking into your concern and will be in contact with you to provide assistance. We will also monitor the progress and keep you updated until the issue is fully resolved.
We truly value your experience with us and will do our best to ensure this matter is resolved as soon as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincerest apologies for the delay in assisting with your query. We understand how frustrating this has been, and we appreciate your patience.
Our MetroGo department is urgently looking into your concern and will be in contact with you to provide assistance. We will also monitor the progress and keep you updated until the issue is fully resolved.
We truly value your experience with us and will do our best to ensure this matter is resolved as soon as possible. Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations