MP
Mikhail P
1 reviews | Active since Nov 2023
04 Nov 2023, 05:55
Metro Fibre Pathetic Service
We have tried signed up with MetroFibre for our fibre connection, I have been trying to find out a simple thing like when are they coming to install and I have phoned multiple people who have promised to phone me back but it’s been a day later and nobody has phoned me back nor given me an update. They have indicated they have phoned me multiple times and sms’d me to arrange the installation too and I do not have record of anything. This is pathetic and I believe people should know the level of service they are signing up for before they sign up. Would not recommend even to an enemy.
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Replies (2)
MetroFibre Networx's replyOfficial
06 Nov 2023, 06:56Dear Mikhail
We would like to extend our sincere apologies for the delay in your fibre installation process and the inconvenience you've experienced while trying to get updates on the status. We understand your frustration and share your disappointment regarding the service you've received thus far.
After reviewing your case, it appears that there has been a miscommunication and difficulties in reaching you. We sincerely apologize for any lapses in our communication.
Our installers have expressed that they have encountered challenges in contacting you to schedule the installation. To ensure a smooth and efficient installation process, we would like to request your assistance in confirming your contact details. Please be on the lookout for an email from us, where we will ask you to verify your contact information so that we can proceed with the installation as soon as possible.
Your feedback is invaluable to us, and we appreciate your patience as we work to improve our communication and service quality. Our goal is to provide you with a seamless and reliable fiber connection, and we are committed to making this right for you.
Kind Regards
Marilize
We would like to extend our sincere apologies for the delay in your fibre installation process and the inconvenience you've experienced while trying to get updates on the status. We understand your frustration and share your disappointment regarding the service you've received thus far.
After reviewing your case, it appears that there has been a miscommunication and difficulties in reaching you. We sincerely apologize for any lapses in our communication.
Our installers have expressed that they have encountered challenges in contacting you to schedule the installation. To ensure a smooth and efficient installation process, we would like to request your assistance in confirming your contact details. Please be on the lookout for an email from us, where we will ask you to verify your contact information so that we can proceed with the installation as soon as possible.
Your feedback is invaluable to us, and we appreciate your patience as we work to improve our communication and service quality. Our goal is to provide you with a seamless and reliable fiber connection, and we are committed to making this right for you.
Kind Regards
Marilize
MetroFibre Networx's reply06 Nov 2023, 06:56
Official
Dear Mikhail
We would like to extend our sincere apologies for the delay in your fibre installation process and the inconvenience you've experienced while trying to get updates on the status. We understand your frustration and share your disappointment regarding the service you've received thus far.
After reviewing your case, it appears that there has been a miscommunication and difficulties in reaching you. We sincerely apologize for any lapses in our communication.
Our installers have expressed that they have encountered challenges in contacting you to schedule the installation. To ensure a smooth and efficient installation process, we would like to request your assistance in confirming your contact details. Please be on the lookout for an email from us, where we will ask you to verify your contact information so that we can proceed with the installation as soon as possible.
Your feedback is invaluable to us, and we appreciate your patience as we work to improve our communication and service quality. Our goal is to provide you with a seamless and reliable fiber connection, and we are committed to making this right for you.
Kind Regards
Marilize
We would like to extend our sincere apologies for the delay in your fibre installation process and the inconvenience you've experienced while trying to get updates on the status. We understand your frustration and share your disappointment regarding the service you've received thus far.
After reviewing your case, it appears that there has been a miscommunication and difficulties in reaching you. We sincerely apologize for any lapses in our communication.
Our installers have expressed that they have encountered challenges in contacting you to schedule the installation. To ensure a smooth and efficient installation process, we would like to request your assistance in confirming your contact details. Please be on the lookout for an email from us, where we will ask you to verify your contact information so that we can proceed with the installation as soon as possible.
Your feedback is invaluable to us, and we appreciate your patience as we work to improve our communication and service quality. Our goal is to provide you with a seamless and reliable fiber connection, and we are committed to making this right for you.
Kind Regards
Marilize
MP
Mikhail P's updateReviewer Update
08 Nov 2023, 18:43They have now come to install, but this was a horrible process the team that came had no ladder no conjuring and they took the box off the wall that originally belonged to Telkom and repurposed it with their cover, the line is apparently down now and they have to send a technician. The service gets from bad to worst, honestly what kind of business is this.
MP
Mikhail P's update08 Nov 2023, 18:43
Reviewer Update
They have now come to install, but this was a horrible process the team that came had no ladder no conjuring and they took the box off the wall that originally belonged to Telkom and repurposed it with their cover, the line is apparently down now and they have to send a technician. The service gets from bad to worst, honestly what kind of business is this.