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Andrew D
1 reviews | Active since Jan 2026
05 Jan 2026, 15:01
Metro fibre pathetic service
Really pathetic service after receiving an order number from them and an email confirming my successful application *** order number and a promise of being contacted within 2 days for installation still nothing not a single word so much for giving the kids wifi for Christmas thanks metro fibre " really pathetic" after endless time on the phobe i was just told sorry you not in the system a new ticket will be issued well guess what you can do with that newly generated ticket......
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
05 Jan 2026, 15:58Dear Andrew
Thank you for bringing this matter to our attention. We acknowledge your complaint and sincerely apologise for the frustration and disappointment caused by the lack of communication and progress on your order.
We understand how upsetting this experience must have been, this is certainly not the service standard we strive to deliver.
Please be assured that we have requested our Sales team to urgently contact you to assist with your order and provide clarity on the status, next steps, and installation arrangements. The team has been advised to prioritise this matter and engage with you directly to resolve it as soon as possible.
Thank you for your patience while we work to address this issue. Your feedback has been noted and will be used to improve our processes and communication going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We acknowledge your complaint and sincerely apologise for the frustration and disappointment caused by the lack of communication and progress on your order.
We understand how upsetting this experience must have been, this is certainly not the service standard we strive to deliver.
Please be assured that we have requested our Sales team to urgently contact you to assist with your order and provide clarity on the status, next steps, and installation arrangements. The team has been advised to prioritise this matter and engage with you directly to resolve it as soon as possible.
Thank you for your patience while we work to address this issue. Your feedback has been noted and will be used to improve our processes and communication going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Jan 2026, 15:58
Official
Dear Andrew
Thank you for bringing this matter to our attention. We acknowledge your complaint and sincerely apologise for the frustration and disappointment caused by the lack of communication and progress on your order.
We understand how upsetting this experience must have been, this is certainly not the service standard we strive to deliver.
Please be assured that we have requested our Sales team to urgently contact you to assist with your order and provide clarity on the status, next steps, and installation arrangements. The team has been advised to prioritise this matter and engage with you directly to resolve it as soon as possible.
Thank you for your patience while we work to address this issue. Your feedback has been noted and will be used to improve our processes and communication going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We acknowledge your complaint and sincerely apologise for the frustration and disappointment caused by the lack of communication and progress on your order.
We understand how upsetting this experience must have been, this is certainly not the service standard we strive to deliver.
Please be assured that we have requested our Sales team to urgently contact you to assist with your order and provide clarity on the status, next steps, and installation arrangements. The team has been advised to prioritise this matter and engage with you directly to resolve it as soon as possible.
Thank you for your patience while we work to address this issue. Your feedback has been noted and will be used to improve our processes and communication going forward.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
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Andrew D's updateReviewer Update
05 Jan 2026, 16:03Ok well lets see how fast they prioritize this matter as you put it i see it as incompetence but ill give you the benefit of the doubt i cant collectively punish metro fibre for the incompetence of the sales team.
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Andrew D's update05 Jan 2026, 16:03
Reviewer Update
Ok well lets see how fast they prioritize this matter as you put it i see it as incompetence but ill give you the benefit of the doubt i cant collectively punish metro fibre for the incompetence of the sales team.
MetroFibre Networx's replyOfficial
05 Jan 2026, 16:13Good Day
Thank you, the above has been noted.
Thank you, the above has been noted.
MetroFibre Networx's reply05 Jan 2026, 16:13
Official
Good Day
Thank you, the above has been noted.
Thank you, the above has been noted.