MM
Motlatsi M
1 reviews | Active since Sept 2012
18 Mar 2025, 17:55
Metro fibre nonsense account department
If there was a zero star I would have selected it. Their service is absolutely nonsense, particularly the accounts department, completely ***********. They took down my account details wrong when I signed up and I only found this out more than a year later when they told me I owed them close to 7k in arrears. I sent numerous emails telling them to correct my bank account details on their own form. Nothing was done and they decided to suspend my account despite having said they'd fixed the issue. Absolute nonsense company!!!
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MetroFibre Networx's replyOfficial
18 Mar 2025, 18:18Dear Motlatsi
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our Finance team and have requested them to ensure that your banking details are correctly updated on your account. They have also received your proof of payment and your line has been unsuspended in the meantime.
Should they require any further information from you, they will reach out directly.
Please let us know if there’s anything else we can assist with.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our Finance team and have requested them to ensure that your banking details are correctly updated on your account. They have also received your proof of payment and your line has been unsuspended in the meantime.
Should they require any further information from you, they will reach out directly.
Please let us know if there’s anything else we can assist with.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Mar 2025, 18:18
Official
Dear Motlatsi
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our Finance team and have requested them to ensure that your banking details are correctly updated on your account. They have also received your proof of payment and your line has been unsuspended in the meantime.
Should they require any further information from you, they will reach out directly.
Please let us know if there’s anything else we can assist with.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our Finance team and have requested them to ensure that your banking details are correctly updated on your account. They have also received your proof of payment and your line has been unsuspended in the meantime.
Should they require any further information from you, they will reach out directly.
Please let us know if there’s anything else we can assist with.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations