Metro Fibre - NO service - waiting time unbelievable

I am highly disappointed with the Internet service provided, Metro Fibre. The customer support is extremely unprofessional — they do not answer calls, and I have experienced long wait times before being attended to. Despite making multiple calls and sending numerous emails, and logging calls, I have not received any assistance or resolution to my issues. This level of service is unacceptable and has caused significant inconvenience. I would not recommend this provider due to their poor customer support.