Metro Fibre Networx - Delay in actioning an already overdue work instruction.

After Calling Supersonic I now have Reference number. But now, no urgency only a comment posted to Metro Fibre Networx. Because the original work instruction was for the incorrect building, now I have to wait again. Come on Metro Fibre networx please install my fibre urgently. I've been more than patient actually since February from my installation.