TA
Tanja A
1 reviews | Active since Mar 2024
11 Mar 2024, 11:56
Metro fibre? More like metro we won’t connect your fibre
WORST EXPERIENCE EVER. They promised that my Wi-Fi would be up and running by the 29th of February 2024. Every time I called the call centre, the agent on the phone promised to call me back. I am still waiting. You promise Wi-Fi but then don’t deliver it and I have to fight and waste my own time trying to get connected.
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MetroFibre Networx's replyOfficial
11 Mar 2024, 12:21Dear Tanja
We apologize for the inconvenience you have experienced regarding the Wi-Fi installation. We strive to provide reliable and efficient service to all our customers, and we regret that we have not met your expectations in this instance.
Upon reviewing your complaint, we were unable to locate your service with the details provided. In order to assist you further and resolve this matter promptly, we kindly request that you provide us with your account holder details. An email has been sent to you requesting this information.
Once we receive your account holder details, we will investigate the issue thoroughly and take the necessary steps to ensure that your Wi-Fi is up and running as soon as possible. We apologize for any frustration or inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you have experienced regarding the Wi-Fi installation. We strive to provide reliable and efficient service to all our customers, and we regret that we have not met your expectations in this instance.
Upon reviewing your complaint, we were unable to locate your service with the details provided. In order to assist you further and resolve this matter promptly, we kindly request that you provide us with your account holder details. An email has been sent to you requesting this information.
Once we receive your account holder details, we will investigate the issue thoroughly and take the necessary steps to ensure that your Wi-Fi is up and running as soon as possible. We apologize for any frustration or inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply11 Mar 2024, 12:21
Official
Dear Tanja
We apologize for the inconvenience you have experienced regarding the Wi-Fi installation. We strive to provide reliable and efficient service to all our customers, and we regret that we have not met your expectations in this instance.
Upon reviewing your complaint, we were unable to locate your service with the details provided. In order to assist you further and resolve this matter promptly, we kindly request that you provide us with your account holder details. An email has been sent to you requesting this information.
Once we receive your account holder details, we will investigate the issue thoroughly and take the necessary steps to ensure that your Wi-Fi is up and running as soon as possible. We apologize for any frustration or inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you have experienced regarding the Wi-Fi installation. We strive to provide reliable and efficient service to all our customers, and we regret that we have not met your expectations in this instance.
Upon reviewing your complaint, we were unable to locate your service with the details provided. In order to assist you further and resolve this matter promptly, we kindly request that you provide us with your account holder details. An email has been sent to you requesting this information.
Once we receive your account holder details, we will investigate the issue thoroughly and take the necessary steps to ensure that your Wi-Fi is up and running as soon as possible. We apologize for any frustration or inconvenience this may have caused, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints