Metro Fibre misrepresentation

I recently relocated into a new property and searched for a suitable fibre network with a reasonable package. I discovered metro fibre offering a service called metro connect whereby you sign up a pay as you go package starting at 20MG for R449. I immediately registered on 08 May 2026 and received my Login and Password credentials. An order was placed on 08 May 2026 at 21:21:03 and paid a R260 activation fee stating 10Mbps for 14 days. On Tuesday 12 May 2026 the router was delivered and set up.

I logged into my account and to see when my I need to load a voucher only to find that I need to pay R520 for a 30 Mbps and not the R449 for a 20Mbps.

Nowhere on Metro fibres website have they informed any of there new customers that any packages are about change or have already changed.

I then started enquiring from consultants about this but with a huge battle and hours of phoning trying to get through to a client service agent was advise that the area where I resides does not accommodate a 20Mbps line and the next agent advise that metro fibre has phased out the old packages. Two different stories for the same company. I advise both the agents that metro fibre has clearly being putting there clients under false advertising and has not amend any of there advertisments.

Metro fibre cannot just simply without amending any adverts keep customers under an impression that they will pay for something that is not a true reflection.

Customers to be cautious before signing on with them as they might change your packages when and where they wanted. It does not say allot about the integrity and professionalism of metro fibre.