Metro fibre keep to your promises
Hi I am really unhappy with the promises we get from Metro fibre and they don't delivery,you tell us that within 24hrs a technician will attend to connection issues but as of my writing this review it's been 48hrs and counting and I'm still offline paying a fixed R700 a month and my online business suffering,Lest we wonder why businesses fail,I just wish we had more options because too many promises and no delivery is day light *******
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Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
05 Oct 2022, 09:59Dear Augmentd
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 09:59
Official
Dear Augmentd
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
Thank you for rating us and bringing the matter to our attention.
Kindly be informed that we will look into the matter and one of our agents will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
05 Oct 2022, 10:13Dear Augmentd
Thank you for taking our call.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for taking our call.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 10:13
Official
Dear Augmentd
Thank you for taking our call.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Thank you for taking our call.
As discussed, please note that a contractor will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
's updateReviewer Update
05 Oct 2022, 12:47That's exactly what they said the 3 times I called but still no technician,no help
's update05 Oct 2022, 12:47
Reviewer Update
That's exactly what they said the 3 times I called but still no technician,no help
MetroFibre Networx's replyOfficial
05 Oct 2022, 13:15Dear Augment
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 13:15
Official
Dear Augment
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
's updateReviewer Update
05 Oct 2022, 15:22Oh by the way it's been fixed and the problem was caused by your technician who came to put fibre next door,he disconnected my fibre connection and gave it to my neighbour and left mine disconnected at 15:05 on Monday who is going to pay for me being inconvenienced by your employee
's update05 Oct 2022, 15:22
Reviewer Update
Oh by the way it's been fixed and the problem was caused by your technician who came to put fibre next door,he disconnected my fibre connection and gave it to my neighbour and left mine disconnected at 15:05 on Monday who is going to pay for me being inconvenienced by your employee
MetroFibre Networx's replyOfficial
05 Oct 2022, 15:38Dear Augment
Thank you for your feedback.
Kindly note that we will look into the downtime caused and assist you accordingly.
Kind Regards
MetroFibre
Thank you for your feedback.
Kindly note that we will look into the downtime caused and assist you accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Oct 2022, 15:38
Official
Dear Augment
Thank you for your feedback.
Kindly note that we will look into the downtime caused and assist you accordingly.
Kind Regards
MetroFibre
Thank you for your feedback.
Kindly note that we will look into the downtime caused and assist you accordingly.
Kind Regards
MetroFibre