MM
MAITE M
1 reviews | Active since Nov 2023
23 Nov 2023, 18:26
Metro fibre is useless
Poor service, my service is suspended and I am so frustrated, I’ve been calling them and sending emails I’m not getting response and for service I paid for, the service is the worst I’ve ever get in my entire life
They don’t pick up calls, just got a message that service was suspended, I emailed my POP till today no answer nothing, m busy buying airtime and data yet I paid them
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
24 Nov 2023, 09:46Dear Maite
I deeply apologize for the inconvenience and frustration you're currently experiencing with our service. I understand the importance of a reliable connection and the need for prompt support.
Please be assured that we take your concerns seriously, and we have urgently escalated the matter to our finance management team for assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the cause of the service suspension and the delay in response to your communication. We understand the impact this has on your daily activities, and we are working diligently to rectify the situation.
A dedicated member of our finance support team will be reaching out to you shortly to gather more information, provide updates, and guide you through the resolution process. We value your trust in our service and are committed to ensuring your satisfaction.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
I deeply apologize for the inconvenience and frustration you're currently experiencing with our service. I understand the importance of a reliable connection and the need for prompt support.
Please be assured that we take your concerns seriously, and we have urgently escalated the matter to our finance management team for assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the cause of the service suspension and the delay in response to your communication. We understand the impact this has on your daily activities, and we are working diligently to rectify the situation.
A dedicated member of our finance support team will be reaching out to you shortly to gather more information, provide updates, and guide you through the resolution process. We value your trust in our service and are committed to ensuring your satisfaction.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
MetroFibre Networx's reply24 Nov 2023, 09:46
Official
Dear Maite
I deeply apologize for the inconvenience and frustration you're currently experiencing with our service. I understand the importance of a reliable connection and the need for prompt support.
Please be assured that we take your concerns seriously, and we have urgently escalated the matter to our finance management team for assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the cause of the service suspension and the delay in response to your communication. We understand the impact this has on your daily activities, and we are working diligently to rectify the situation.
A dedicated member of our finance support team will be reaching out to you shortly to gather more information, provide updates, and guide you through the resolution process. We value your trust in our service and are committed to ensuring your satisfaction.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
I deeply apologize for the inconvenience and frustration you're currently experiencing with our service. I understand the importance of a reliable connection and the need for prompt support.
Please be assured that we take your concerns seriously, and we have urgently escalated the matter to our finance management team for assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the cause of the service suspension and the delay in response to your communication. We understand the impact this has on your daily activities, and we are working diligently to rectify the situation.
A dedicated member of our finance support team will be reaching out to you shortly to gather more information, provide updates, and guide you through the resolution process. We value your trust in our service and are committed to ensuring your satisfaction.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue promptly.
Kind Regards
Marilize
MM
MAITE M's updateReviewer Update
25 Nov 2023, 09:07Poor poor service
Till this day my service is still suspended and I am not getting any response, I am busy calling left right centre and no help, what kind of service is this, the worst ever, I paid and you suspend my service why . This is so frustrating , I’ve been sending proof of payment to their finance department and no one is willing to help me, not replying on WhatsApp and emails are ignored
Till this day my service is still suspended and I am not getting any response, I am busy calling left right centre and no help, what kind of service is this, the worst ever, I paid and you suspend my service why . This is so frustrating , I’ve been sending proof of payment to their finance department and no one is willing to help me, not replying on WhatsApp and emails are ignored
MM
MAITE M's update25 Nov 2023, 09:07
Reviewer Update
Poor poor service
Till this day my service is still suspended and I am not getting any response, I am busy calling left right centre and no help, what kind of service is this, the worst ever, I paid and you suspend my service why . This is so frustrating , I’ve been sending proof of payment to their finance department and no one is willing to help me, not replying on WhatsApp and emails are ignored
Till this day my service is still suspended and I am not getting any response, I am busy calling left right centre and no help, what kind of service is this, the worst ever, I paid and you suspend my service why . This is so frustrating , I’ve been sending proof of payment to their finance department and no one is willing to help me, not replying on WhatsApp and emails are ignored