Metro Fibre is the pits

I reached out to Metro Fibre a week ago to inform that the my Wifi is not working, and was advised that there was outage in my area, I then reached out the second time, as my Wifi was still offline, to which I was told a technician will reach out to me to make an appoint appointment. The technician, Ofentse did not reach out for an appointment, instead pitched at my home, and I was not home. I then reach out to him to schedule an appointment and he annotated that I “rescheduled” for Saturday 11:00, which was my first appointment mind you, basically he ****. He then doesn’t show up for the 11:00, half an hour later, it’s me that has to follow-up with his whereabouts, he then proceeds to tell me he’s stuck in Pretoria, I raise it to him why he didn’t communicate this, and he proceeded to shout at me, telling me they don’t work on appointments, and jobs are allocated to a chat, then why make an appointment with me then, and I still have to follow up with you, is my question. It’s one week later and a second technician was sent out after I had to follow up daily with them, my Wifi is STILL offline, which I referred to MetroFibre, but was told my ticket is closed, even though they said (for the 7 time)they will send someone out to fix.

I’m carrying the costs of calling them to follow up and the cost of not having Wifi, my studies are on hold. I’m inconvenienced by Metro Fibre but I’ll carry the cost, what horrific service this is.

The lack of communication and empty promises in’s frustrating. Why should I call for a new ticket, the job is incomplete, why did they close the ticket, knowing that they have promised to send someone out again.

I can understand the challenges any service delivery establishment encounters but to not take accountability and deliver is unacceptable