Metro Fibre is *****nse

Good day, metro Fibre did not debit my account for 4 months, i contacted them and i was told all is well, because i placed a stop order with them. O the 25th August they debited 1600 from my account without communication, no one bothered to inform me if there was an issue. I called on Monday and spoke to th team leader and she said she will send me an email, to date i have not received anything.