Hellopeter
Share Your Experience
LC
Lavishni C

1 reviews | Active since Jul 2022

01 Jul 2022, 07:48

Metro Fibre is not Consistent Service !!!!

Downtime every week with Metrofibre!!!! They outlayed the fibre in my area (Lotus Park) and they just can't seem to keep it constant! So you pay for fibre that's not even online a few days in the month!!!!!!!

0
Replies (4)
MetroFibre Networx
MetroFibre Networx's reply01 Jul 2022, 07:57
Official
Good day Lavishni,

We would like to apologise for the constant outages you have been experiencing in Lotus Park.

We will provide a detailed explanation as to why you have been experiencing downtime once our maintenance team reverts back with an update.

One of our agents will contact you.

Kind regards
MetroFibre
LC
Lavishni C's update01 Jul 2022, 08:03
Reviewer Update
Goodday

Thank you for swift response
Please contact me between 12 and 3pm


MetroFibre Networx
MetroFibre Networx's reply01 Jul 2022, 08:05
Official
Dear Lavishni,

You are welcome.

We will do so.

Kind regards
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply01 Jul 2022, 14:01
Official
Dear Lavishni,

Thank you for taking my call and for your understanding.

As explained, the flooding in KZN caused major damages to our underground fibre cables.

Our engineers are working tirelessly on a permanent repair solution.

Thank you for also bringing it to my attention that you are not receiving communication on outages from your ISP.

I have escalated it to our Key accounts department to assist us in ensuring that you receive the communication from your ISP.

I will however, from my side provide updates as we receive feedback from our maintenance team on the progress of the repairs.

Kind regards
MetroFibre