nK
nella K
1 reviews | Active since Apr 2013
19 Mar 2019, 13:19
Metro Fibre is ****ing me!!!!
I have been battling with Cell C and Metro fibre since December 2018.
Finally on the 13th March 2019 Metro fibre came to transfer my line from one unit to another.
But guess what?? I still have no internet connection. I have been following up since adn till now no one has come to repair this. I had requested this since January. Its March, do I have to wait another month fro Metro fibre to come and connect my internet and fic the mess they made?
Metro fibre also glued the cables to the wall with their glue gun, it looks messy and some areas are loose and hanging off already. Im sure you can do a better job guys, this is my umpteenth complaint on the same darn thing on this platform!!!! PLEASE FIX THIS ASAP
Helpful (0)
Replies (6)0
Replies (6)nK
nella K's updateReviewer Update
19 Mar 2019, 13:20You guys are really ****ing me now. Im tired of chasing you and Cell C
nK
nella K's update19 Mar 2019, 13:20
Reviewer Update
You guys are really ****ing me now. Im tired of chasing you and Cell C
MetroFibre Networx's replyOfficial
19 Mar 2019, 13:25Good Afternoon Nella,
Thank you for bringing the matter to our attention. One of our customer care agents will contact you soon.
Kind regards
The MetroFibre Team
Thank you for bringing the matter to our attention. One of our customer care agents will contact you soon.
Kind regards
The MetroFibre Team
MetroFibre Networx's reply19 Mar 2019, 13:25
Official
Good Afternoon Nella,
Thank you for bringing the matter to our attention. One of our customer care agents will contact you soon.
Kind regards
The MetroFibre Team
Thank you for bringing the matter to our attention. One of our customer care agents will contact you soon.
Kind regards
The MetroFibre Team
nK
nella K's updateReviewer Update
19 Mar 2019, 13:28How soon? I have been waiting months for this issue to be remedied! is soon another week or month? Need this fixed today, please can someone contact me today.
nK
nella K's update19 Mar 2019, 13:28
Reviewer Update
How soon? I have been waiting months for this issue to be remedied! is soon another week or month? Need this fixed today, please can someone contact me today.
MetroFibre Networx's replyOfficial
19 Mar 2019, 21:45Good day Nella,
We have escalated your matter with to the relevant department. Please note that we have requested our team to assist with the repair of the installation.
Please note that we kindly request that your ISP log a ticket with us in the event that you do experience any issues as we are contractually prohibited from contacting ISP customers directly.
Thank you for your patience in this regard.
Kind regards,
MetroFibre Team
We have escalated your matter with to the relevant department. Please note that we have requested our team to assist with the repair of the installation.
Please note that we kindly request that your ISP log a ticket with us in the event that you do experience any issues as we are contractually prohibited from contacting ISP customers directly.
Thank you for your patience in this regard.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply19 Mar 2019, 21:45
Official
Good day Nella,
We have escalated your matter with to the relevant department. Please note that we have requested our team to assist with the repair of the installation.
Please note that we kindly request that your ISP log a ticket with us in the event that you do experience any issues as we are contractually prohibited from contacting ISP customers directly.
Thank you for your patience in this regard.
Kind regards,
MetroFibre Team
We have escalated your matter with to the relevant department. Please note that we have requested our team to assist with the repair of the installation.
Please note that we kindly request that your ISP log a ticket with us in the event that you do experience any issues as we are contractually prohibited from contacting ISP customers directly.
Thank you for your patience in this regard.
Kind regards,
MetroFibre Team
nK
nella K's updateReviewer Update
21 Mar 2019, 11:10Thank you , my connection is finally restored
nK
nella K's update21 Mar 2019, 11:10
Reviewer Update
Thank you , my connection is finally restored
MetroFibre Networx's replyOfficial
21 Mar 2019, 11:34Good day Nella,
Thank you for letting us know.
Please would you be so kind as to review your rating of us.
We hope you have a wonderful day.
Kind regards,
MetroFibre Team
Thank you for letting us know.
Please would you be so kind as to review your rating of us.
We hope you have a wonderful day.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply21 Mar 2019, 11:34
Official
Good day Nella,
Thank you for letting us know.
Please would you be so kind as to review your rating of us.
We hope you have a wonderful day.
Kind regards,
MetroFibre Team
Thank you for letting us know.
Please would you be so kind as to review your rating of us.
We hope you have a wonderful day.
Kind regards,
MetroFibre Team