MM
Melody M
1 reviews | Active since Jan 2016
13 May 2022, 15:22
Metro fibre is horrible
I have a ticket that was logged on the 11th of May 2022 for my wifi that's not working. Ticket no: 170061. I was told that the technician would ontact me the next day to come and fix my router but I still haven't received anything. I have phoned several times to metrofibre support but nobody seems to understand what the problem is and when it's going to be resolved.
All the could tell me that my account is active but seems to have a fault as the service is showing active but they can’t see the ONT device.
Now I have to spend the weekend without wifi and probably face the same struggle again nextweek.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
13 May 2022, 15:30Dear Melody
We are currently conducting an internal investigation in connection with the above ticket number.
An agent will contact you with feedback.
Kind Regards,
MetroFibre
We are currently conducting an internal investigation in connection with the above ticket number.
An agent will contact you with feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply13 May 2022, 15:30
Official
Dear Melody
We are currently conducting an internal investigation in connection with the above ticket number.
An agent will contact you with feedback.
Kind Regards,
MetroFibre
We are currently conducting an internal investigation in connection with the above ticket number.
An agent will contact you with feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
13 May 2022, 17:02Dear Melody
As discussed telephonically, we are communicating with the relevant department to further assist you with resolving your issue.
An agent will be in contact with you to provide you with feedback.
Thank you for your patience.
Kind Regards,
MetroFibre
As discussed telephonically, we are communicating with the relevant department to further assist you with resolving your issue.
An agent will be in contact with you to provide you with feedback.
Thank you for your patience.
Kind Regards,
MetroFibre
MetroFibre Networx's reply13 May 2022, 17:02
Official
Dear Melody
As discussed telephonically, we are communicating with the relevant department to further assist you with resolving your issue.
An agent will be in contact with you to provide you with feedback.
Thank you for your patience.
Kind Regards,
MetroFibre
As discussed telephonically, we are communicating with the relevant department to further assist you with resolving your issue.
An agent will be in contact with you to provide you with feedback.
Thank you for your patience.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
13 May 2022, 20:26Good Evening Melody,
Kindly be informed that your issue is issued to a subcontractor as new links need to be built.
Kind Regards
MetroFibre
Kindly be informed that your issue is issued to a subcontractor as new links need to be built.
Kind Regards
MetroFibre
MetroFibre Networx's reply13 May 2022, 20:26
Official
Good Evening Melody,
Kindly be informed that your issue is issued to a subcontractor as new links need to be built.
Kind Regards
MetroFibre
Kindly be informed that your issue is issued to a subcontractor as new links need to be built.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
16 May 2022, 11:43Dear Melody
Thank you for confirming that your line is up and running.
We are delighted that you were assisted accordingly and your service is now operational.
Kind Regards,
MetroFibre
Thank you for confirming that your line is up and running.
We are delighted that you were assisted accordingly and your service is now operational.
Kind Regards,
MetroFibre
MetroFibre Networx's reply16 May 2022, 11:43
Official
Dear Melody
Thank you for confirming that your line is up and running.
We are delighted that you were assisted accordingly and your service is now operational.
Kind Regards,
MetroFibre
Thank you for confirming that your line is up and running.
We are delighted that you were assisted accordingly and your service is now operational.
Kind Regards,
MetroFibre