KB
Khensani B
1 reviews | Active since Dec 2013
04 Jul 2019, 12:07
Metro Fibre is a ****
Metro fibre is a ****. You really have to check the statements. What they on their bulletin, it is not true. They charge you extra and cannot even explain why. I was charged pro-rata amount twice, on my levy adn on their account. I called them they said that the management was still in discussion, it is an issue and there is nothing they can do about it. They do not respond to any of the e-mails, even when you call them they do not give any satisfactory answers. 355 Hereford.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
04 Jul 2019, 12:21 Good day Khensani,
Thank you for your message. We shall immediately look into this and contact you shortly.
Kind regards,
MetroFibre Team
Thank you for your message. We shall immediately look into this and contact you shortly.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply04 Jul 2019, 12:21
Official
Good day Khensani,
Thank you for your message. We shall immediately look into this and contact you shortly.
Kind regards,
MetroFibre Team
Thank you for your message. We shall immediately look into this and contact you shortly.
Kind regards,
MetroFibre Team
KB
Khensani B's updateReviewer Update
04 Jul 2019, 12:24I have been sending countless e-mails. I am no longer confident in MetroFibre.
Good Day,
My account has already been debited for the month of May and June as per your previous invoice that was sent out with the pro rata. What I am questioning is the invoice received this morning, why should I pay for June twice? I was informed that the service is paid a month in advance. See below and also refer to attached invoices and the amount debited from my account on the first of July which includes the advance for the month of July, which means that for this month I have already paid for the 50mbps or I should be refunded the amount owed to me.
Debit Order:
E-mail 1:
Email with the agreed amount:
Good Day, Please take note that a debit order can be run on the last day of June however this will then be a double debit to ensure that the account is paid in advance. Kindly confirm if the debit order can be loaded for the amount of R 1 748.65. That's the exact amount debited from my account.
This will be for the following: INV153431: May pro rata subscription fee: R 54.65INV157010: June subscription fee: R 847.00July subscription fee – R 847.00 Please keep in mind that the accounts are payable in advance and therefore the July subscription will also be included. Which tells me I don't owe you a cent, in fact you owe me since I have been downgraded to standard 5mps which Metro Fibre will debit.
Good Day,
My account has already been debited for the month of May and June as per your previous invoice that was sent out with the pro rata. What I am questioning is the invoice received this morning, why should I pay for June twice? I was informed that the service is paid a month in advance. See below and also refer to attached invoices and the amount debited from my account on the first of July which includes the advance for the month of July, which means that for this month I have already paid for the 50mbps or I should be refunded the amount owed to me.
Debit Order:
E-mail 1:
Email with the agreed amount:
Good Day, Please take note that a debit order can be run on the last day of June however this will then be a double debit to ensure that the account is paid in advance. Kindly confirm if the debit order can be loaded for the amount of R 1 748.65. That's the exact amount debited from my account.
This will be for the following: INV153431: May pro rata subscription fee: R 54.65INV157010: June subscription fee: R 847.00July subscription fee – R 847.00 Please keep in mind that the accounts are payable in advance and therefore the July subscription will also be included. Which tells me I don't owe you a cent, in fact you owe me since I have been downgraded to standard 5mps which Metro Fibre will debit.
KB
Khensani B's update04 Jul 2019, 12:24
Reviewer Update
I have been sending countless e-mails. I am no longer confident in MetroFibre.
Good Day,
My account has already been debited for the month of May and June as per your previous invoice that was sent out with the pro rata. What I am questioning is the invoice received this morning, why should I pay for June twice? I was informed that the service is paid a month in advance. See below and also refer to attached invoices and the amount debited from my account on the first of July which includes the advance for the month of July, which means that for this month I have already paid for the 50mbps or I should be refunded the amount owed to me.
Debit Order:
E-mail 1:
Email with the agreed amount:
Good Day, Please take note that a debit order can be run on the last day of June however this will then be a double debit to ensure that the account is paid in advance. Kindly confirm if the debit order can be loaded for the amount of R 1 748.65. That's the exact amount debited from my account.
This will be for the following: INV153431: May pro rata subscription fee: R 54.65INV157010: June subscription fee: R 847.00July subscription fee – R 847.00 Please keep in mind that the accounts are payable in advance and therefore the July subscription will also be included. Which tells me I don't owe you a cent, in fact you owe me since I have been downgraded to standard 5mps which Metro Fibre will debit.
Good Day,
My account has already been debited for the month of May and June as per your previous invoice that was sent out with the pro rata. What I am questioning is the invoice received this morning, why should I pay for June twice? I was informed that the service is paid a month in advance. See below and also refer to attached invoices and the amount debited from my account on the first of July which includes the advance for the month of July, which means that for this month I have already paid for the 50mbps or I should be refunded the amount owed to me.
Debit Order:
E-mail 1:
Email with the agreed amount:
Good Day, Please take note that a debit order can be run on the last day of June however this will then be a double debit to ensure that the account is paid in advance. Kindly confirm if the debit order can be loaded for the amount of R 1 748.65. That's the exact amount debited from my account.
This will be for the following: INV153431: May pro rata subscription fee: R 54.65INV157010: June subscription fee: R 847.00July subscription fee – R 847.00 Please keep in mind that the accounts are payable in advance and therefore the July subscription will also be included. Which tells me I don't owe you a cent, in fact you owe me since I have been downgraded to standard 5mps which Metro Fibre will debit.
MetroFibre Networx's replyOfficial
04 Jul 2019, 14:15Good day Khensani,
Please note that your finance issue has been resolved.
Kind regards,
MetroFibre Team
Please note that your finance issue has been resolved.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply04 Jul 2019, 14:15
Official
Good day Khensani,
Please note that your finance issue has been resolved.
Kind regards,
MetroFibre Team
Please note that your finance issue has been resolved.
Kind regards,
MetroFibre Team
KB
Khensani B's updateReviewer Update
04 Jul 2019, 14:20I will mark it as closed once I have received my refund for the month of July which was debited.
KB
Khensani B's update04 Jul 2019, 14:20
Reviewer Update
I will mark it as closed once I have received my refund for the month of July which was debited.
KB
Khensani B's updateReviewer Update
04 Jul 2019, 17:19I HAVE ALREADY PAID FOR IS TERMINATED WITHOUT ANY REFUND IN MY ACCOUNT FOR THE MONTH OF JULY WHICH I HAVE ALREADY PAID FOR FOR THE 50MBPS, I WILL TAKE THIS UP WITH MY ATTORNEY.
KB
Khensani B's update04 Jul 2019, 17:19
Reviewer Update
I HAVE ALREADY PAID FOR IS TERMINATED WITHOUT ANY REFUND IN MY ACCOUNT FOR THE MONTH OF JULY WHICH I HAVE ALREADY PAID FOR FOR THE 50MBPS, I WILL TAKE THIS UP WITH MY ATTORNEY.
KB
Khensani B's updateReviewer Update
04 Jul 2019, 17:21I WILL MAKE SURE THAT I ALSO POST THIS IN THE COMPLEX WHATSAPP GROUP THIS EVENING TO ENSURE THAT EVERYONE KNOWS ABOUT THESE ISSUES WITH METRO FIBRE.
KB
Khensani B's update04 Jul 2019, 17:21
Reviewer Update
I WILL MAKE SURE THAT I ALSO POST THIS IN THE COMPLEX WHATSAPP GROUP THIS EVENING TO ENSURE THAT EVERYONE KNOWS ABOUT THESE ISSUES WITH METRO FIBRE.
KB
Khensani B's updateReviewer Update
05 Jul 2019, 09:25 Thank you for your response. Everything has been sorted now, I will await the deposit into my account.
Suggestions:
Suggestions:
- Please revise the Metro Fibre Part in the Welcome Pack to avoid any confusion in the future. It should clearly state that when chooses to upgrade they are still liable for the standard 5Mbps which will be added to their levy. Also indicate that instead of 50Mbps, it is 45Mbps Upgrade + 5Mbps Standard making it 50Mbp.
- Respond to the queries within 24hrs. Have an automatic generated e-mail response that informs your clients how long it will take before they receive any response.
KB
Khensani B's update05 Jul 2019, 09:25
Reviewer Update
Thank you for your response. Everything has been sorted now, I will await the deposit into my account.
Suggestions:
Suggestions:
- Please revise the Metro Fibre Part in the Welcome Pack to avoid any confusion in the future. It should clearly state that when chooses to upgrade they are still liable for the standard 5Mbps which will be added to their levy. Also indicate that instead of 50Mbps, it is 45Mbps Upgrade + 5Mbps Standard making it 50Mbp.
- Respond to the queries within 24hrs. Have an automatic generated e-mail response that informs your clients how long it will take before they receive any response.