SG
Shalani G
1 reviews | Active since Mar 2018
03 Mar 2026, 15:15
Metro fibre ia useless
Hi
My account was deactivated because I enquired about the cancelation process, an agent emailed me back saying that they will give me a 10 percent reduced rate. Which i agreed on. Since Sunday I have no wifi. And they refuse to take calls or reply to my emails. Metro fibre has the worst customer support ever!
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MetroFibre Networx's replyOfficial
03 Mar 2026, 15:34Dear Shalani Govender
Thank you for bringing this to our attention. We understand how upsetting it must be to experience a service disruption, especially after agreeing to a revised offer and expecting your account to remain active. This is certainly not the experience we want for our clients.
A priority request will be sent to the relevant team to have your service restored and to ensure clear feedback is provided without further delay.
Your concerns regarding communication and support are noted, and they are being taken seriously. We value your feedback and the opportunity to make this right.
Kindly share your account number or contact details if not already provided, so we can fast-track the resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how upsetting it must be to experience a service disruption, especially after agreeing to a revised offer and expecting your account to remain active. This is certainly not the experience we want for our clients.
A priority request will be sent to the relevant team to have your service restored and to ensure clear feedback is provided without further delay.
Your concerns regarding communication and support are noted, and they are being taken seriously. We value your feedback and the opportunity to make this right.
Kindly share your account number or contact details if not already provided, so we can fast-track the resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Mar 2026, 15:34
Official
Dear Shalani Govender
Thank you for bringing this to our attention. We understand how upsetting it must be to experience a service disruption, especially after agreeing to a revised offer and expecting your account to remain active. This is certainly not the experience we want for our clients.
A priority request will be sent to the relevant team to have your service restored and to ensure clear feedback is provided without further delay.
Your concerns regarding communication and support are noted, and they are being taken seriously. We value your feedback and the opportunity to make this right.
Kindly share your account number or contact details if not already provided, so we can fast-track the resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how upsetting it must be to experience a service disruption, especially after agreeing to a revised offer and expecting your account to remain active. This is certainly not the experience we want for our clients.
A priority request will be sent to the relevant team to have your service restored and to ensure clear feedback is provided without further delay.
Your concerns regarding communication and support are noted, and they are being taken seriously. We value your feedback and the opportunity to make this right.
Kindly share your account number or contact details if not already provided, so we can fast-track the resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations