SN
Siphiwe N
1 reviews | Active since Feb 2021
24 Sept 2024, 11:12
Metro Fibre help please
The is no response from metro Fibre here on my column. I'm still waiting
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MetroFibre Networx's replyOfficial
25 Sept 2024, 08:59Dear Siphiwe,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for not clearly explaining the reason behind your account cancellation. After reviewing your account, we have found that it was canceled due to an outstanding amount. We regret any inconvenience this has caused you.
We also apologize for any poor communication you may have experienced during this process. This does not reflect the standard of service we aim to provide, and we are addressing this internally to ensure it does not happen again in the future.
Your experience is important to us, and we are dedicated to making things right. We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for giving us the opportunity to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 418445.
Kind regards,
Phindile
MetroFibre Complaints & Escalations Team
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for not clearly explaining the reason behind your account cancellation. After reviewing your account, we have found that it was canceled due to an outstanding amount. We regret any inconvenience this has caused you.
We also apologize for any poor communication you may have experienced during this process. This does not reflect the standard of service we aim to provide, and we are addressing this internally to ensure it does not happen again in the future.
Your experience is important to us, and we are dedicated to making things right. We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for giving us the opportunity to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 418445.
Kind regards,
Phindile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply25 Sept 2024, 08:59
Official
Dear Siphiwe,
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for not clearly explaining the reason behind your account cancellation. After reviewing your account, we have found that it was canceled due to an outstanding amount. We regret any inconvenience this has caused you.
We also apologize for any poor communication you may have experienced during this process. This does not reflect the standard of service we aim to provide, and we are addressing this internally to ensure it does not happen again in the future.
Your experience is important to us, and we are dedicated to making things right. We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for giving us the opportunity to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 418445.
Kind regards,
Phindile
MetroFibre Complaints & Escalations Team
Thank you for bringing your concerns to our attention.
Please accept our sincere apologies for not clearly explaining the reason behind your account cancellation. After reviewing your account, we have found that it was canceled due to an outstanding amount. We regret any inconvenience this has caused you.
We also apologize for any poor communication you may have experienced during this process. This does not reflect the standard of service we aim to provide, and we are addressing this internally to ensure it does not happen again in the future.
Your experience is important to us, and we are dedicated to making things right. We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for giving us the opportunity to address your concerns. Should you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 418445.
Kind regards,
Phindile
MetroFibre Complaints & Escalations Team